IT Desktop Support Technician
DeWinter BH ·www.dewintergroup.com
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Title: IT Desktop Support Technician
Job Type: Contract
Contract Length: 6 months
Pay Range: $40–$43/hr
Start Date: ASAP
Location: Onsite in Foster City, CA (5 days in office)
About the Opportunity:
Our client, a leader in autonomous vehicle technology, is looking for a detail-oriented IT Desktop Support Technician to join their Client Services team for a 6-month engagement. This role focuses on providing high-quality IT support to all end users, acting as the first point of contact for technical issues. This is a high-impact, onsite role that requires a service-minded professional who can manage requests efficiently, troubleshoot complex issues, and ensure a seamless experience for employees.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
#LI-SB1
Job Type: Contract
Contract Length: 6 months
Pay Range: $40–$43/hr
Start Date: ASAP
Location: Onsite in Foster City, CA (5 days in office)
About the Opportunity:
Our client, a leader in autonomous vehicle technology, is looking for a detail-oriented IT Desktop Support Technician to join their Client Services team for a 6-month engagement. This role focuses on providing high-quality IT support to all end users, acting as the first point of contact for technical issues. This is a high-impact, onsite role that requires a service-minded professional who can manage requests efficiently, troubleshoot complex issues, and ensure a seamless experience for employees.
Key Responsibilities & Deliverables:
This role is focused on the successful completion of specific tasks and deliverables. Your responsibilities will include:
- Support Management: Fielding all incoming support requests, managing Tier 1 support tickets via email, Slack, and ticketing systems (Jira/ServiceNow), and ensuring timely resolution.
- Account Administration: Creating, managing, and troubleshooting user accounts and access permissions via Active Directory.
- Escalation & Tracking: Monitoring, tracking, and prioritizing tickets, escalating complex issues to appropriate IT staff as needed, and maintaining accurate support logs.
- Trend Analysis: Identifying and reporting support trends to improve team efficiency and proactive issue resolution.
- Onsite Service: Providing reliable, in-person technical support to end users to maintain operational continuity.
We are looking for someone with a proven track record of successful contract engagements. The ideal candidate will have:
- 1–3 years of experience in a similar IT Support role.
- High-level knowledge of commonly used software, hardware, and applications, including experience with Active Directory and Google Workspace.
- Proficiency in troubleshooting Windows, Ubuntu, and macOS environments.
- Basic networking knowledge (VPN, DHCP, DNS) and experience with ticketing systems like Jira, ServiceNow, or Confluence.
- Strong analytical, problem-solving, and multitasking skills, with the ability to diagnose issues rapidly and provide clear, professional communication.
- Demonstrated ability to work autonomously and manage your own time effectively to meet project goals.
#LI-SB1
Frequently asked questions
Who is hiring for the IT Desktop Support Technician role?
DeWinter BH is hiring for the IT Desktop Support Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Desktop Support Technician job located?
The IT Desktop Support Technician role with DeWinter BH is based in Foster City, CA, US.
What does the IT Desktop Support Technician role pay?
DeWinter BH lists the IT Desktop Support Technician role at USD 40–43 per hour.
Is the IT Desktop Support Technician role full-time or contract?
This is a full time position at DeWinter BH.
What experience level is the IT Desktop Support Technician role?
The IT Desktop Support Technician position is aimed at mid-level candidates.
How do I apply for the IT Desktop Support Technician role at DeWinter BH?
Apply directly on DeWinter BH's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.