Senior Service Manager - SIL
Orchard Talent ·www.orchardtalent.com.au
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The Organisation
Upwards Living is an NDIS and aged care provider delivering personalised, culturally aware support that helps people live with greater independence, dignity and connection.
The organisation supports people living with disability, early onset dementia, psychosocial challenges and others who need support to live the life they choose. Its approach is built on relationships, not just service delivery, with a strong focus on culturally matched support, person-centred care and participant-caregiver relationships shaped by culture, age, interests and personality.
With values of compassion, integrity, collaboration, excellence and empowerment, Upwards Living is committed to lifting industry standards while supporting participants and staff to achieve positive outcomes.
The Opportunity
Upwards Living is seeking a Senior Service Manager to lead the delivery of high-quality Supported Independent Living services.
Reporting to the Head of Operations, this role acts as a key operational link between frontline teams and senior leadership. You will support Service Coordinators, Senior Support Workers and Support Workers to deliver safe, consistent and person-centred services aligned to participant goals, NDIS requirements and organisational standards.
This is a practical, service-facing leadership role with responsibility across service delivery, participant and family engagement, workforce performance, compliance, risk, incident management, documentation and budget oversight.
You will play a key role in ensuring services are well coordinated, staff are supported, participant needs are met, and quality and compliance expectations are maintained across a dynamic SIL environment.
You will:
About You
You are an experienced disability services leader with direct experience in Supported Independent Living, disability accommodation or comparable residential disability services.
This is not a generalist disability leadership role. Upwards Living is seeking someone who understands the practical realities of SIL service delivery, including participant support planning, workforce coordination, family communication, incident management, documentation, safeguarding, funding parameters and NDIS compliance.
You bring:
This role will suit someone who is organised, calm under pressure and comfortable working close to service delivery. You will be able to balance participant outcomes, staff support, compliance requirements and operational performance while keeping quality of care at the centre.
What’s on Offer
How to Apply
For a confidential discussion or role-related questions, please contact Josh Kyle at Orchard Talent Group: Josh@orchardtalent.com.au
To apply, please submit your current CV via the link. Applicants must have the legal right to work in Australia.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.
Upwards Living is an NDIS and aged care provider delivering personalised, culturally aware support that helps people live with greater independence, dignity and connection.
The organisation supports people living with disability, early onset dementia, psychosocial challenges and others who need support to live the life they choose. Its approach is built on relationships, not just service delivery, with a strong focus on culturally matched support, person-centred care and participant-caregiver relationships shaped by culture, age, interests and personality.
With values of compassion, integrity, collaboration, excellence and empowerment, Upwards Living is committed to lifting industry standards while supporting participants and staff to achieve positive outcomes.
The Opportunity
Upwards Living is seeking a Senior Service Manager to lead the delivery of high-quality Supported Independent Living services.
Reporting to the Head of Operations, this role acts as a key operational link between frontline teams and senior leadership. You will support Service Coordinators, Senior Support Workers and Support Workers to deliver safe, consistent and person-centred services aligned to participant goals, NDIS requirements and organisational standards.
This is a practical, service-facing leadership role with responsibility across service delivery, participant and family engagement, workforce performance, compliance, risk, incident management, documentation and budget oversight.
You will play a key role in ensuring services are well coordinated, staff are supported, participant needs are met, and quality and compliance expectations are maintained across a dynamic SIL environment.
You will:
- Lead and support Service Coordinators and frontline teams
- Oversee SIL supports in line with participant goals and care plans
- Build trusted relationships with participants, families and stakeholders
- Strengthen service quality, documentation, incidents and complaints
- Support staff supervision, performance, training and development
- Manage services within funding, budget and quality expectations
About You
You are an experienced disability services leader with direct experience in Supported Independent Living, disability accommodation or comparable residential disability services.
This is not a generalist disability leadership role. Upwards Living is seeking someone who understands the practical realities of SIL service delivery, including participant support planning, workforce coordination, family communication, incident management, documentation, safeguarding, funding parameters and NDIS compliance.
You bring:
- Direct experience in SIL, supported accommodation or residential disability services
- Previous leadership experience as a Service Manager or similar
- Strong understanding of the NDIS framework and Practice Standards
- Confidence leading frontline teams in a dynamic service environment
- Experience managing incidents, documentation, risk and compliance
- Strong relationship skills with participants, families, staff and stakeholders
This role will suit someone who is organised, calm under pressure and comfortable working close to service delivery. You will be able to balance participant outcomes, staff support, compliance requirements and operational performance while keeping quality of care at the centre.
What’s on Offer
- A hands-on leadership role across SIL services
- The opportunity to support quality, growth and service improvement
- A values-led organisation focused on participant and staff outcomes
- Direct impact across frontline teams and service delivery
- The opportunity to strengthen team capability and service consistency
- Remuneration aligned to the scope of the role
How to Apply
For a confidential discussion or role-related questions, please contact Josh Kyle at Orchard Talent Group: Josh@orchardtalent.com.au
To apply, please submit your current CV via the link. Applicants must have the legal right to work in Australia.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.
Frequently asked questions
Who is hiring for the Senior Service Manager - SIL role?
Orchard Talent is hiring for the Senior Service Manager - SIL position, a Shazamme client. Apply directly on the employer's career site.
Where is the Senior Service Manager - SIL job located?
The Senior Service Manager - SIL role with Orchard Talent is based in Sydney, NSW, AU.
What does the Senior Service Manager - SIL role pay?
Orchard Talent lists the Senior Service Manager - SIL role at AUD 125,000–145,000 per year.
Is the Senior Service Manager - SIL role full-time or contract?
This is a full time position at Orchard Talent.
What experience level is the Senior Service Manager - SIL role?
The Senior Service Manager - SIL position is aimed at senior-level candidates.
How do I apply for the Senior Service Manager - SIL role at Orchard Talent?
Apply directly on Orchard Talent's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.