Service Desk Analyst
Public Sector People ·www.publicsectorpeople.com.au
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Immediate requirement for a experienced Service Desk Analyst to join a busy and high-performing local government IT team for a 3 initial 3 month assignment. These roles are ideal for professionals who thrive in fast-paced environments and enjoy delivering excellent customer service.
About the Role You’ll be the first point of contact for IT support, providing both remote and face-to-face assistance across a range of sites. Working under the Service Desk Team Leader, you’ll play a key role in ensuring smooth day-to-day ICT operations.
Key Responsibilities
About the Role You’ll be the first point of contact for IT support, providing both remote and face-to-face assistance across a range of sites. Working under the Service Desk Team Leader, you’ll play a key role in ensuring smooth day-to-day ICT operations.
Key Responsibilities
- Provide Level 1 IT support across desktop, mobile, and network environments
- Troubleshoot and resolve incidents and service requests within SLA timeframes
- Deliver high-quality customer service via phone, remote, and in-person support
- Log, track, and update tickets using ITSM tools (Halo experience highly regarded)
- Support hardware deployments, upgrades, and asset management
- Maintain accurate records across systems, including CMDB updates
- Communicate effectively during incidents and planned maintenance
- Contribute to knowledge base articles and process improvements
- MUST be available immediately
- 5 years’ experience in a Service Desk or IT Support role
- Strong troubleshooting skills across Microsoft environments (Windows, O365, Azure AD, Intune)
- Experience supporting desktops, laptops, mobiles, and peripherals
- Familiar with ITSM tools and ticketing systems
- Excellent communication and customer service skills
- Ability to manage high ticket volumes in a fast-paced environment
- ITIL certification (or similar) is highly regarded
Frequently asked questions
Who is hiring for the Service Desk Analyst role?
Public Sector People is hiring for the Service Desk Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Analyst job located?
The Service Desk Analyst role with Public Sector People is based in VIC - Melbourne, VIC, AU. The role is remote-friendly.
Is the Service Desk Analyst role remote?
Yes — the Service Desk Analyst position at Public Sector People is remote. Candidates based in AU are preferred.
What does the Service Desk Analyst role pay?
Public Sector People lists the Service Desk Analyst role at AUD 50–55 per hour.
Is the Service Desk Analyst role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Service Desk Analyst role?
The Service Desk Analyst position is aimed at mid-level candidates.
How do I apply for the Service Desk Analyst role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.