Design Researcher - 2 months- Banking- 35k- Canto

Responsibility

• Explore and validate customers’ needs, pain points and requirement by applying the appropriate research methodologies to inform UX direction and solve key problems.
• Collaborate and partner with different product managers and cross-functional project teams to understand their business goals, define research objectives and create suitable recommendation and design research plans to align with overall product strategy
• Design and deliver end-to-end research across all phases of design (discovery, concept testing and evaluation), using a range of qualitative and quantitative methods (e.g. usability testing, IDIs, focus groups, workshop, and survey) depending on the questions being answered
• Lead all research preparation and operations including recruitment approach, screener development, participant screening session scheduling, and study logistics.
• Moderate design research sessions confidently across methods ( including IDIs and focus group, not solely usability testing), adapting discussion guides, testing flow/concepts and probing effectively to generate high-quality insights.
• Manage external research vendors/agencies for larger scale projects, develop clear briefs, algin on methodology, review screeners and discussion guides, oversee fieldwork quality, and ensure deliverables meet agreed stands, timelines and budget.
• Interpret and synthesis research data, identify key themes, and translate findings into clear, actionable recommendations.
• Present and communication research findings and recommended actions clearly to wide range of stakeholders (from designers to non-design partners), explaining the methodology and evidence in a simple, persuasive way to drive decision
• Collaborate closely with design, project, delivery and other teams to ensure relevant data/insights are incorporated into planning and design decision.
• Champion a user-centered, evidence-led approach and embed customer-centric thinking across the organization.
• Support UX designer in creating or refining design concepts, wireframes and clickable prototype for usability testing and / or design concept testing (where needed)

Requirement

• At least 3 years of experience working in research and UX related industries
• Ability to solve complex design research challenges and select the right method for the problem (not “one-size-fits-all) usability testing)
• Strong working knowledge of qualitative research methodologies, with hands-on moderation experience (including IDIs and focus groups), plus workshops and usability testing
• Demonstrable experience with quantitative research (e.g., survey design/questionnaire writing, sampling/quotas, interpreting results) and the ability to triangulate quant+qual findings into clear recommendations.
• Hands on experience in all aspects of design research delivery: including recruitment, scheduling and logistics; understanding protocol; moderation skills; analysis/synthesis; research reporting and presenting outcomes.
• Strong stakeholder management skills, with the ability to influence and communicate effectively with colleagues, senior stakeholders and research vendors/agencies
• Ability to deliver results on time and within budget; strong project management and prioritization skills.
• Comfortable with ambiguity and able to work through uncertainty with structure and pragmatism.
• Strong project management skills and be able to work under pressure and tight timeline.
• Open to explore different types of research methodologies; flexible in approaches to see opportunities for design research
• Strong strategic thinking, analytical skills, and problem-solving ability.
• Strong verbal and written communication skills with the ability to influence the design team, stakeholders, product managers and others; Proven collaborative and team oriented.
• Understand UX basics such as personas, user journeys/flows, wireframing and usability principles.
• Working knowledge of design and prototyping tools (e.g. Figma, user testing, optimal workshop) to support research activities.
• Strong commitment to improving customer experiences, with a track record of putting user needs at the center of product and design decisions.
• Last but not least, curious about people, motivated to challenge the status quo, and passionate about improving customer experiences.

Argyll Scott Asia is acting as an Employment Business in relation to this vacancy.