Assistant Manager - Glenorchy TAS

Your New Employer:
This is a leading Australian specialty retailer helping families navigate some of the most exciting and important purchases they'll make.
With an extensive range of products designed for growing families, this is a retail environment where product knowledge, genuine care and customer service go hand in hand. From helping customers find the right travel system to guiding them through important safety purchases, the team plays a meaningful role in making life a little easier for new and expectant parents.
It's a busy, large-format retail environment with plenty happening on the floor, a strong focus on customer experience and a team that takes pride in helping customers make confident decisions.

Your New Role:
As Assistant Store Manager, you'll work closely with the Store Manager to lead the team, drive sales and keep the store running smoothly.
You'll be a visible leader on the floor, setting the pace throughout the day, coaching team members and making sure customers receive the right advice and support. This isn't a role where you'll spend all day in the office. You'll be hands-on with the team, involved in customer conversations and helping turn opportunities into sales.
You'll also play an important role in building the team's product knowledge, keeping performance on track and creating an environment where people feel confident asking questions, learning new skills and delivering a great customer experience.

What You’ll Get Up To:

• Lead from the floor and support the team through busy trading periods
• Coach, develop and motivate team members to deliver great service and strong sales results
• Help customers navigate a wide range of products, providing knowledgeable advice tailored to their needs
• Support consultative selling across higher-value products, including prams, car seats and nursery furniture
• Drive sales performance by keeping the team focused on KPIs, conversion, add-on sales and customer loyalty
• Build product knowledge across the team and encourage confident, informed customer conversations
• Support stock management, replenishment, visual presentation and overall store standards
• Assist with rostering, opening and closing procedures, cash handling and loss prevention
• Step up as a leader when required and work collaboratively with the Store Manager to achieve store targets

The Experience Checklist:

• Previous leadership experience as an Assistant Store Manager, Department Manager or experienced retail Supervisor
• A background in large-format, specialty or high-volume retail will be highly regarded
• A natural people leader who enjoys coaching others and building a capable, engaged team
• Commercially minded with an understanding of retail KPIs and how to translate results into action
• Confident delivering a consultative sales experience rather than simply processing transactions
• Strong communication skills and the ability to build trust with customers from all walks of life
• Adaptable and comfortable balancing customer service, team leadership and operational priorities
• Someone who leads by example, takes initiative and enjoys being involved in the day-to-day running of a store

What's Next?
If you enjoy leading a team, love helping customers make informed decisions and want to be part of a business that supports families through an important stage of life, this could be a great opportunity for you.
Apply now or send your resume to Alex at alexl@rwr.net.au for a confidential conversation.