C004950 Service Level Manager (NS) BELGIUM - 30 Jun

Park Lane Recruitment ·www.plr.ltd

Location Braine-l'Alleud, Braine-l'Alleud, Belgium, Belgium
Type Full time
Level Mid
Source Shazamme
NATO
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Deadline Date: Tuesday 30 June 2026
 
Requirement: Service Level Manager
 
Location: Braine-l'Alleud, BELGIUM
 
Full Time On-Site: Yes
 
Time On-Site: 100%
 
Not to Exceed Rate: 96 EUR
 
Total Scope of the request (hours): 836
 
Required Start Date: 3 August 2026
 
End Contract Date: 31 December 2026
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Duties & Role:  
  • Responsible for monitoring end to end provision of services, ensuring that all Service Delivery entities are properly engaged in the delivery of services and providing value.
  • Establishes necessary communication with Service Delivery Managers, Customers, Account Managers, Data Analysts and any other stakeholders.
  • Contributes into SLA preparation and negotiations
  • Develops KPIs and associates with the SLA target levels.
  • Communicates with SDMs, customers and any other stakeholders and maintaining common agreement.
  • Manages Agency wide KPI Catalogue
  • Encourages collaboration between Service Delivery entities and performs proactive customer reviews in cooperation with Demand Management and the Service Owners.
  • Main point of contact to the customer for any activities related to the Service Levels.
  • Makes sure that agreed KPIs are monitored and reported.
  • Translates the KPI requirements into technical terms so that KPI reporting can be automated.
  • Provide guidance to the stakeholders
Requirements
Skills, Knowledge & Experience:
  • The candidate must have a currently active NATO SECRET security clearance
  • A university degree in a relevant scientific or engineering discipline equivalent to a BSc or 5 years of relevant experience
  • Sound knowledge of Service Design, Transition and Operation processes with proved experience on one of these processes;
  • Sound knowledge, or experience, on Projects/Programmes/Services management best practices from a lifecycle approach;
  • Experience in resource management, including the planning for and allocation of resources in organizations;
  • Excellent communication skills. Proven ability to effectively communicate orally and in writing, with good briefing skills;
  • Advanced organizational skills and analytical approach to problem solving Desirable Experience and Education:
  • ITIL v3 or higher Certificate

Frequently asked questions

Who is hiring for the C004950 Service Level Manager (NS) BELGIUM - 30 Jun role?
Park Lane Recruitment is hiring for the C004950 Service Level Manager (NS) BELGIUM - 30 Jun position, a Shazamme client. Apply directly on the employer's career site.
Where is the C004950 Service Level Manager (NS) BELGIUM - 30 Jun job located?
The C004950 Service Level Manager (NS) BELGIUM - 30 Jun role with Park Lane Recruitment is based in Braine-l'Alleud, BE.
Is the C004950 Service Level Manager (NS) BELGIUM - 30 Jun role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the C004950 Service Level Manager (NS) BELGIUM - 30 Jun role?
The C004950 Service Level Manager (NS) BELGIUM - 30 Jun position is aimed at mid-level candidates.
How do I apply for the C004950 Service Level Manager (NS) BELGIUM - 30 Jun role at Park Lane Recruitment?
Apply directly on Park Lane Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct