2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug

Park Lane Recruitment ·www.plr.ltd

Location Bydgoszcz, Bydgoszcz, Poland, Poland
Type Full time
Level Mid
Source Shazamme
NATO
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Deadline Date: Tuesday 11 August 2026
 
Requirement: Exercise CIS Technical Support
 
Location: 100% onsite in Bydgoszcz, POLAND
 
Cost Not to Exceed: Monthly NTE 14,220 EUR
 
Period of Performance: 2026 BASE: 01 October 2026 - 31 December 2026.
 
Required Security Clearance: NATO SECRET
 
Please do NOT apply for any NATO contract positions unless you meet ALL the following criteria:
  1. Current National or NATO SECRET clearance
  2. Nationality of one of the NATO member countries
  3. Current work visa for the specific location if applying for an in-country position
Any applications that do NOT meet all the above - and do not CLEARLY show these on the CV - will be deleted.
 
Introduction
  • The Directorate of CIS Support Units (DCSU) is responsible for the delivery of end-to-end Communication and Information Systems (CIS) services across NATO commands through its CIS Support Units (CSUs). These services include installation, operation, maintenance and support of CIS capabilities required to enable NATO missions in peacetime, crisis, and war.
  • CSU Bydgoszcz provides CIS services in support of local and deployed Operational Partners, ensuring that CIS systems and end-user services are delivered in a reliable, secure and operationally effective manner. The CSU's Service Operations Branch (SOB) is responsible for the execution of operational CIS services, including endpoint lifecycle management, user support and deployment of CIS equipment for exercises and operational activities.
  • This Statement of Work (SoW) defines the provision of Exercise CIS Technical Support to all services intended to augment the capacity of the SOB. The Contractor personnel will provide technical support to ensure the timely preparation, configuration, deployment and maintenance of end-user devices, as well as execution of associated operational activities in accordance with NCIA standards, procedures and operational requirements.
Background
  • CSU Bydgoszcz supports NCIA's Operational Partners through the delivery and maintenance of assigned CIS products and services. This includes support of day-to-day operations and exercise-related CIS activities.
  • Due to the growing demand coming from the NATO exercises, the SOB requires additional Exercise CIS Technical Support service to ensure timely preparation of end-user devices, execution of low-to-average complexity operational tasks and maintenance of the endpoint service readiness in line with the NCIA standards and procedures.
Objective
 
The objective of this contract is to obtain Exercise CIS Technical Support service that contributes to the effective delivery of operational CIS support within CSU Bydgoszcz. The Statement of Work is to obtain services ensuring the following:
  • The availability of properly configured and operationally ready end-user devices aligned with the approved baseline configurations.
  • The execution of approved endpoint update and patching activities in accordance with the defined procedures and schedules.
  • The timely and accurate administration of user accounts and access rights based on the authorised requests.
  • The effective preparation, deployment and recovery of CIS equipment in support of exercises and operational activities.
  • The maintenance of complete, accurate and auditable records of all performed activities and delivered outputs.
All services shall be delivered under the direction and prioritisation of the SOB and in close coordination with the Purchaser's (NCIA) designated Points of Contact.
 
Requirements
Security
  • The Contractor personnel providing the services under this SOW is required to hold a valid NATO SECRET security clearance.
Qualifications
 
Mandatory:
  • Proven experience in end-user IT support (desktops, laptops, peripherals) in an enterprise or operational environment.
  • Experience with device setup, reimaging and software installation.
  • Practical experience in a VDI-based environment.
  • Hands-on experience in user support and troubleshooting (hardware, OS, connectivity).
  • Experience working in a ticketing or service management system (logging and tracking tasks, e.g., ITSM).
  • Familiarity with working in structured environments (following procedures, processes, checklists, and instructions).
  • Good working knowledge of Windows operating systems (installation, configuration, troubleshooting), basic networking (IP addressing, connectivity checks, Wi-Fi/LAN issues), standard office software and common enterprise tools.
  • Basic understanding of IT security practices (e.g., password handling, access control, safe use of devices).
  • Ability to follow and develop documented procedures and technical instructions.
  • Ability to prioritize and handle multiple tasks in a fast-paced environment (e.g., during exercises).
  • Good communication skills for interacting with users and team members.
  • Ability to accurately record work performed (ticket updates, logs, checklists).
  • Willingness and ability to work on-site and during extended hours when required (e.g., exercises).
Language Proficiency
  • The Contractor personnel shall demonstrate English language proficiency at a minimum of STANAG 6001 Level 3 (or equivalent CEFR B2/C1 level).

Frequently asked questions

Who is hiring for the 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug role?
Park Lane Recruitment is hiring for the 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug position, a Shazamme client. Apply directly on the employer's career site.
Where is the 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug job located?
The 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug role with Park Lane Recruitment is based in Bydgoszcz, PL.
Is the 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug role full-time or contract?
This is a full time position at Park Lane Recruitment.
What experience level is the 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug role?
The 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug position is aimed at mid-level candidates.
How do I apply for the 2026-0090 Exercise CIS Technical Support (NS) POLAND - 11 Aug role at Park Lane Recruitment?
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