Executive General Manager - Practice & Operational Excellence
Orchard Talent ·www.orchardtalent.com.au
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The organisation
Possability Group is a national for-purpose organisation delivering disability, child and family services across Australia. Grounded in the belief that freedom and independence are fundamental human rights, Possability supports people with disability, children, young people and families to thrive.
In late 2022, Possability Group and Lifestyle Solutions came together, bringing together two respected human services organisations with deep experience across disability, out-of-home care, child and family services and community-based supports. In 2025, Possability Group entered into an agreement to join Independence Australia Group, creating a strengthened platform of purpose-led organisations committed to supporting people living with disability, children, young people and families.
Together, the group brings significant national reach, specialist service capability and a shared commitment to human rights, inclusion, safety and self-determination.
The opportunity
In a brand new role and reporting to the Chief Operating Officer, Child & Family Services, the Executive General Manager – Practice & Operational Excellence is a critical executive leadership role responsible for leading national practice uplift across a complex, multi-jurisdictional child and family services portfolio.
A genuine second to the COO, the role will provide strategic and operational leadership to ensure services are safe, compliant, therapeutically informed, child-centred and financially sustainable. Working closely with State General Managers and national practice, clinical, compliance and business performance leaders, you will strengthen practice consistency, frontline capability and service quality across jurisdictions.
This is a significant opportunity to lead practice reform at national scale. The role will oversee the embedding of therapeutic and trauma-informed practice frameworks, safeguarding, quality assurance, clinical governance, audit, risk and continuous improvement. A key focus will be ensuring systems and supports are in place to strengthen the voice of the child, placement stability, permanency planning, cultural safety and high-quality outcomes for children, young people, families and carers.
Alongside this practice leadership remit, the Executive General Manager will drive operational excellence and business improvement initiatives that support consistent, sustainable service delivery. This includes partnering with operational leaders to improve workforce capability, service performance, compliance, reporting and financial sustainability.
The Executive General Manager will also play a key role in building trusted relationships with government, regulators and sector stakeholders, while fostering a high-performing, accountable and values-aligned leadership culture across the organisation.
The role will be based in Sydney or The Hunter and will require regular interstate travel.
About you
You are an accomplished senior executive with deep experience across child protection, out-of-home care, child and family services, human services or a related sector. You bring a strong practice leadership lens, with demonstrated capability uplifting service quality, embedding therapeutic and trauma-informed practice, and strengthening safeguarding, compliance and child-safe systems across complex service environments.
You have led practice improvement at scale and understand how to translate frameworks, standards and regulatory obligations into consistent frontline practice. You are comfortable partnering with operational leaders to strengthen practice capability, improve service quality and ensure children, young people, families and carers receive safe, culturally responsive and outcomes-focused support.
Alongside your practice expertise, you bring the operational discipline required to lead sustainable improvement. You understand the relationship between quality practice, workforce capability, governance, performance and financial sustainability, and can balance these priorities in a complex, regulated environment.
Your leadership style is visible, collaborative and grounded in purpose. You foster cultures of accountability, reflective practice, continuous improvement and psychological safety, and you bring the credibility to engage effectively with government, regulators, sector partners and internal executive teams.
How to apply
If you are a values-led executive leader motivated by service quality, practice excellence and national impact, we invite you to apply. For a confidential discussion or role-related questions, please contact Simon Wybenga or Josh Kyle at josh@orchardtalent.com.au. To apply, please submit your current CV and a brief cover letter outlining your motivation and the skills you would bring to the role.
Please note applicants must have the right to work in Australia.
Applications close 19th July, however will be assessed as they are submitted.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.
Possability Group is a national for-purpose organisation delivering disability, child and family services across Australia. Grounded in the belief that freedom and independence are fundamental human rights, Possability supports people with disability, children, young people and families to thrive.
In late 2022, Possability Group and Lifestyle Solutions came together, bringing together two respected human services organisations with deep experience across disability, out-of-home care, child and family services and community-based supports. In 2025, Possability Group entered into an agreement to join Independence Australia Group, creating a strengthened platform of purpose-led organisations committed to supporting people living with disability, children, young people and families.
Together, the group brings significant national reach, specialist service capability and a shared commitment to human rights, inclusion, safety and self-determination.
The opportunity
In a brand new role and reporting to the Chief Operating Officer, Child & Family Services, the Executive General Manager – Practice & Operational Excellence is a critical executive leadership role responsible for leading national practice uplift across a complex, multi-jurisdictional child and family services portfolio.
A genuine second to the COO, the role will provide strategic and operational leadership to ensure services are safe, compliant, therapeutically informed, child-centred and financially sustainable. Working closely with State General Managers and national practice, clinical, compliance and business performance leaders, you will strengthen practice consistency, frontline capability and service quality across jurisdictions.
This is a significant opportunity to lead practice reform at national scale. The role will oversee the embedding of therapeutic and trauma-informed practice frameworks, safeguarding, quality assurance, clinical governance, audit, risk and continuous improvement. A key focus will be ensuring systems and supports are in place to strengthen the voice of the child, placement stability, permanency planning, cultural safety and high-quality outcomes for children, young people, families and carers.
Alongside this practice leadership remit, the Executive General Manager will drive operational excellence and business improvement initiatives that support consistent, sustainable service delivery. This includes partnering with operational leaders to improve workforce capability, service performance, compliance, reporting and financial sustainability.
The Executive General Manager will also play a key role in building trusted relationships with government, regulators and sector stakeholders, while fostering a high-performing, accountable and values-aligned leadership culture across the organisation.
The role will be based in Sydney or The Hunter and will require regular interstate travel.
About you
You are an accomplished senior executive with deep experience across child protection, out-of-home care, child and family services, human services or a related sector. You bring a strong practice leadership lens, with demonstrated capability uplifting service quality, embedding therapeutic and trauma-informed practice, and strengthening safeguarding, compliance and child-safe systems across complex service environments.
You have led practice improvement at scale and understand how to translate frameworks, standards and regulatory obligations into consistent frontline practice. You are comfortable partnering with operational leaders to strengthen practice capability, improve service quality and ensure children, young people, families and carers receive safe, culturally responsive and outcomes-focused support.
Alongside your practice expertise, you bring the operational discipline required to lead sustainable improvement. You understand the relationship between quality practice, workforce capability, governance, performance and financial sustainability, and can balance these priorities in a complex, regulated environment.
Your leadership style is visible, collaborative and grounded in purpose. You foster cultures of accountability, reflective practice, continuous improvement and psychological safety, and you bring the credibility to engage effectively with government, regulators, sector partners and internal executive teams.
How to apply
If you are a values-led executive leader motivated by service quality, practice excellence and national impact, we invite you to apply. For a confidential discussion or role-related questions, please contact Simon Wybenga or Josh Kyle at josh@orchardtalent.com.au. To apply, please submit your current CV and a brief cover letter outlining your motivation and the skills you would bring to the role.
Please note applicants must have the right to work in Australia.
Applications close 19th July, however will be assessed as they are submitted.
The Orchard Talent Group acknowledges the Traditional Custodians of the land on which we work. We pay our respect to their Elders past, present and emerging, for they hold the memories, traditions, culture and hopes of Aboriginal and Torres Strait Islander people.
Frequently asked questions
Who is hiring for the Executive General Manager - Practice & Operational Excellence role?
Orchard Talent is hiring for the Executive General Manager - Practice & Operational Excellence position, a Shazamme client. Apply directly on the employer's career site.
Where is the Executive General Manager - Practice & Operational Excellence job located?
The Executive General Manager - Practice & Operational Excellence role with Orchard Talent is based in Sydney, NSW, AU.
What does the Executive General Manager - Practice & Operational Excellence role pay?
Orchard Talent lists the Executive General Manager - Practice & Operational Excellence role at up to AUD 280,000 per year.
Is the Executive General Manager - Practice & Operational Excellence role full-time or contract?
This is a full time position at Orchard Talent.
What experience level is the Executive General Manager - Practice & Operational Excellence role?
The Executive General Manager - Practice & Operational Excellence position is aimed at mid-level candidates.
How do I apply for the Executive General Manager - Practice & Operational Excellence role at Orchard Talent?
Apply directly on Orchard Talent's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.