Program Manager

Program Manager

Location: Rosemead, CA (Hybrid, onsite Tue & Wed)

Duration: 18-month contract

Schedule: M-F, 8-5

Pay Range: $36-41/hr

Summary

Our client, a large utility organization, is seeking a Program Manager to support IT vendor governance and service management. This role oversees managed service provider (MSP) and vendor performance, contract compliance, and service delivery. It also manages risks tied to outsourced IT services and reports operational health to business and IT leadership. The ideal candidate is a strong communicator and problem solver with a background in program, project, or contract management.

Job Responsibilities:

In this role, you will manage and support a variety of projects within the IT Outsourcing and Vendor Management department. Key responsibilities include:

• Overseeing vendor performance and service delivery governance
• Administering outsourced service contracts in partnership with Procurement and Legal
• Coordinating between business stakeholders and vendors
• Reporting on risk, compliance, and operational health

Essential Job Duties and Job Functions:

• Develop and implement IT outsourcing policies, standards, and procedures aligned with IT strategy
• Administer contracts for outsourced services (e.g., help desk, data center operations) in partnership with Procurement and Legal
• Analyze and report on vendor performance
• Manage vendor relationships and ensure vendors meet business and contractual requirements
• Oversee service delivery governance and contract compliance
• Facilitate resolution of operational and application service issues with vendors
• Identify risks associated with outsourced services and establish appropriate controls
• Report operational health and service performance to business and IT leadership
• Support project execution, including objectives, timelines, risks, milestones, deliverables, and budgets
• Manage short- to mid-term projects with responsibility for costs, methods, and outcomes
• Contribute to new processes, standards, and operational plans
• Exercise independent judgment, negotiate resolutions to issues, and make recommendations on scope and strategy
• Coordinate and, on occasion, lead negotiation of NDAs with customers and suppliers
• Help establish and maintain standard terms and conditions for purchase and sale of products and materials

Knowledge and Skills:

• Program and project management skills
• Strong written and verbal communication skills
• Strong problem-solving skills, including resolving atypical challenges with ingenuity and resourcefulness
• Broad knowledge of project, program, and contract management
• Familiarity with company policies, procedures, and practices, plus accounting and budgeting policies and practices
• Broad knowledge across related IT disciplines and deep familiarity with IT outsourcing management
• Ability to provide contract policy counsel to management
• Basic system analyst experience with SAP IS-U (Industry Solution for Utilities) is a plus

Education and Experience:

• 1-3 years of experience in program, project, or contract management
• Bachelor’s degree in Business, Management, Engineering, or a related field, or an equivalent combination of education, training, and experience

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