Technical Customer Service Representative

Technical Customer Service Representative
6+ month contract/contract to hire
Irving, TX (Onsite)
 
Responsibilities:

• Conduct digital quality assurance for self-home inspections: review photos, validate accuracy, and document anomalies.
• Perform guided home inspections virtually or over the phone, walking customers step-by-step through the process.
• Provide clear, constructive feedback to improve documentation, workflows, and inspection processes.
• Assist homeowners and contractors with installation, setup, and usage of software/systems.
• Walk users through connecting to WiFi, mobile apps, and sensors, ensuring proper function and data transmission.
• Troubleshoot technical issues (connectivity, alerts, device pairing) and deliver easy-to-follow solutions.
• Collaborate with internal teams and escalate complex cases when necessary.
• Make proactive outreach calls to encourage product adoption and ensure customer satisfaction.
• Communicate professionally via phone, email, and text to address inquiries and follow up on inspections
• Deliver a “white-glove” customer experience by keeping interactions clear, positive, and supportive.
• Document calls, findings, and resolutions to support product improvement.
• Stay up to date on new products, product enhancements, new features, and installation best practices.

Requirements:

• High School Diploma or GED required; bachelor's degree preferred.
• Minimum 1 year of experience in a technical support call center, help desk, or field service environment.
• Experience troubleshooting mobile devices, WiFi connectivity, or IoT/smart home systems.
• Familiarity with property insurance processes or home inspection is a plus.
• Excellent written and verbal communication skills.
• Strong problem-solving ability and technical aptitude.
• Ability to multitask and adapt in a fast-paced environment.
• High attention to detail and organizational skills.
• Customer-first mindset and ability to deliver empathetic, high-quality service.
• A proactive, self-driven approach to learning and continuous improvement.
• Flexibility to work varying shifts onsite to accommodate multiple time zones.

Estimated Min Rate: $14.00
Estimated Max Rate: $21.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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