CIAM Operations Team Lead
Peoplebank ·www.peoplebank.com.au
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Role: Customer Identity and Access Management (CIAM) Operations Team Lead
Contract: 18 months initial contract, possible extension
Locations: ACT, NSW, and QLD - hybrid
Clearance: must be able to obtain NV1
Eligibility: Australian citizens only
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About the Role:
Lead a CIAM operations team to ensure the reliability, stability and performance of a high-profile identity platform. Drive operational excellence through improved monitoring/observability, runbooks, incident reduction, process optimisation and automation.
Key responsibilities
If interested, please apply to the advert or send your resume to trisha.bornasal@peoplebank.com.au referencing #272218.
Role closing on 23rd Sep 2026.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Contract: 18 months initial contract, possible extension
Locations: ACT, NSW, and QLD - hybrid
Clearance: must be able to obtain NV1
Eligibility: Australian citizens only
--
About the Role:
Lead a CIAM operations team to ensure the reliability, stability and performance of a high-profile identity platform. Drive operational excellence through improved monitoring/observability, runbooks, incident reduction, process optimisation and automation.
Key responsibilities
- Lead and coach the CIAM ops team; manage priorities and service outcomes
- Monitor platform performance; report on operational metrics
- Manage incidents/end-to-end investigations (logs, root cause)
- Coordinate releases and operational change
- Improve SOPs/runbooks and cross-team operating processes
- Strong OAuth 2.0 / OIDC, token lifecycle, federation, authN/authZ knowledge
- Proven operations leadership (capability uplift, performance support, continuous improvement)
- Strong stakeholder management and coordination skills
- Experience creating/maintaining operational documentation
- High-volume, externally facing digital service
- SaaS/cloud identity (or hybrid) + observability/log analytics tools
- APIs (REST/JSON), certificates/secrets, integration troubleshooting
If interested, please apply to the advert or send your resume to trisha.bornasal@peoplebank.com.au referencing #272218.
Role closing on 23rd Sep 2026.
Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.
Frequently asked questions
Who is hiring for the CIAM Operations Team Lead role?
Peoplebank is hiring for the CIAM Operations Team Lead position, a Shazamme client. Apply directly on the employer's career site.
Where is the CIAM Operations Team Lead job located?
The CIAM Operations Team Lead role with Peoplebank is based in Australia, AU. The role is hybrid-friendly.
Is the CIAM Operations Team Lead role remote?
Yes — the CIAM Operations Team Lead position at Peoplebank is hybrid. Candidates based in AU are preferred.
Is the CIAM Operations Team Lead role full-time or contract?
This is a full time position at Peoplebank.
What experience level is the CIAM Operations Team Lead role?
The CIAM Operations Team Lead position is aimed at lead-level candidates.
How do I apply for the CIAM Operations Team Lead role at Peoplebank?
Apply directly on Peoplebank's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.