Team Manager/ Sr Team Manager (Mortgage) - WAH

Company Description:

Sutherland is seeking an organized and goal-oriented person to join us as a Team Manager/ Sr Team Manager - Mortgage. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

Managers in this role get to:

• Impact the Bottom Line: Drive the performance of a team of consultants, meeting and exceeding all KPI targets.
• Strengthen Relationships: Manage attrition, shrinkage, and other critical metrics of the team.
• Influence the Lives of Others: Coach and mentor Consultants, providing feedback and performance management.
• Keep Management Updated: Inform leadership on the latest trends of end-user customers and provide feedback to Ops Managers.
• Define Sutherland's Reputation: Drive organizational initiatives within the team from time to time.

Qualifications:

• At least 2 years of Team Leader experience supporting mortgage campaigns.
• Strong analytical mindset with the ability to interpret data, identify patterns, and recommend improvements.
• Proficiency in MS Office (Excel, Word, PowerPoint) for reporting and analysis.
• Excellent communication skills—able to present insights clearly in both written and verbal formats.
• Ability to work in a fast-paced, performance-driven environment with strong attention to detail.
• Proven ability to build trust and collaboration with peers, stakeholders, and leadership teams.
• A proactive, solution-oriented mindset with a strong sense of ownership and accountability.

Additional Information:

All your information will be kept confidential according to EEO guidelines.