Technical Customer Support Agent

Company Description:

Sutherland specializes in leveraging artificial intelligence, automation, cloud engineering, and advanced analytics to help global brands achieve success. Known for its leadership in digital engineering services, Sutherland powers business transformation and innovation through market-leading technologies and process excellence. With extensive experience and a rich portfolio of patents, including numerous AI-based inventions, the company provides scalable digital solutions and optimized operations. Sutherland is dedicated to driving digital transformation, enhancing customer experiences, and delivering cutting-edge solutions tailored to each organization's needs.

Job Description:

 About the Role:

We’re looking for friendly, confident, and customer-focused people to join our team as Customer Service Specialists. In this role, you’ll be helping customers, solving problems, and making sure every interaction ends on a positive note.

What you’ll be doing:

• Answering customer questions and providing support
• Resolving issues in a calm, professional, and friendly way
• Communicating clearly and confidently over the phone
• Making customers feel heard, valued, and supported
• Working closely with your team to deliver great service

This is a full-time, on-site role based in Cairo for a Call Center Representative. The successful candidate will handle customer inquiries, resolve issues, and provide superior customer service to ensure satisfaction. Daily tasks will include responding to customer calls and emails, offering solutions to resolve concerns, and maintaining accurate records of interactions. Building strong relationships with customers and contributing to a positive, professional team environment are essential aspects of this role.

Qualifications:

Experience in Customer Service Roles, including Customer Support and Customer Satisfaction
Strong Interpersonal Skills, such as effective communication and relationship-building
Solid Computer Literacy and the ability to work with various software and systems efficiently
Ability to handle customer complaints professionally and provide empathetic support
English level B2-C1.
Flexibility with night and overnight shifts.
Prior experience in a call center is advantageous but not mandatory.

Additional Information:

All your information will be kept confidential according to EEO guidelines.