Client (Patient) Care Manager

Were Hiring! for a Client (Patient) Care Manager with a wonderful Home Care company in the Silicon Valley, who's primary purpose is to take good care of their Patients and their hardworking employees. Come be part of an amazing and growing team!

The Client (Patient) Care Manager plays a pivotal role in overseeing and managing the client care of patients, ensuring that their needs are met with compassion and efficiency. You will serve as a primary point of contact for both patients and caregivers, actively resolving any issues that arise and facilitating effective communication between all parties involved.

Responsibilities:

• Conducts initial patient screenings and develops patient care plans.
• Resolves patient and caregiver complaints and other issues.
• Travels to patient residences to conduct investigations of issues as needed.
• Responsible for monitoring Patient's off schedule for hospitalization or other reasons and coordinating with scheduling department.
• Responds to changes in patient condition reported by caregivers and nurses.
• Participates in the quality assurance reviews and evaluation of agency services.
• Assist with answering incoming phone calls and talking to potential employees and patients.
• Assist with interviewing caregiver applicants and conducting orientation for them.
• Assist with scheduling patient visits.
• Collaborate with healthcare providers and community resources for comprehensive patient care.
• When on call, take calls after hours emergencies, scheduling issues and client referrals/intakes.
• Learns our computer systems for personalized care plans & communication.
• Your a liaison to provide connection with the social service delivery services locally.
• Case management service to follow up on service delivery.
• Do quarterly assessments & documents Patient process & update assessments.
• Education and Experience

Associate's degree (A. A.) or equivalent from two-year college or technical school preferred.
3+ years related experience or training in healthcare operations
Caregiving, nursing, or home care experience is a big plus.
Must have intermediate computer skills and be comfortable with Wellsky.
Benefits and Compensation

Equal Opportunity Employer and Recruiter considering qualified applicants in accordance with applicable state and federal laws. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the LA County Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and state law.

Salary: $75,000- $87,500 Annually
Bonus Plan: Paid every quarter
Medical, Dental, Vision Plans-Employer pays majority of premiums
PTO, Holiday Pay, sick Pay
401K- Employer Match is 4.5%
Advancement & Promotion Opportunities

Equal Opportunity Employer