Supplier Warranty Engineer

Supplier Warranty Engineer
Normal, IL (100% on-site)
Duration: initial 6-month contract
Pay: $55-60/hr

We are seeking a Supplier Warranty Program Specialist to support the technical management and continuous improvement of a Supplier Warranty Partnership Program. This role will serve as a key connection between warranty data analysis, parts returns, supplier quality engineering, and the supplier network.

The position will focus on analyzing warranty data, identifying supplier-related trends and issues, supporting corrective actions, and driving improvements that reduce warranty costs and improve overall product quality.

Responsibilities

• Support the technical execution and continuous improvement of the Supplier Warranty Partnership Program.
• Partner with Supplier Quality teams to develop, retrieve, and analyze field data to identify opportunities to improve product quality and reduce warranty costs.
• Drive continuous improvement through supplier corrective action processes, including warranty-related corrective action requests.
• Collaborate with data and analytics teams to establish data requirements and improve the speed and accuracy of addressing supplier warranty concerns.
• Develop and track Supplier Warranty KPIs across vehicle and product programs while driving organizational awareness of performance.
• Conduct ad-hoc data analysis and technical deep dives into vehicle issues, warranty trends, and service center operations.
• Maintain accurate warranty evidence, supplier agreement data, claims information, and performance metrics.
• Generate recurring reports and dashboards using analytics tools such as Hex, Databricks, and other data platforms.
• Analyze supplier warranty data to identify trends, root causes, improvement opportunities, and areas for optimization.
• Coordinate with internal stakeholders to collect relevant data and maintain alignment with program objectives.
• Communicate with suppliers to gather required information, resolve discrepancies, and address warranty-related issues.
• Collaborate cross-functionally with technicians, engineers, customer service teams, and other stakeholders to improve warranty data quality and support program objectives.
• Manage multiple projects and initiatives across different teams and geographic locations.

Requirements

• Bachelor’s degree in Engineering or a related technical discipline; Master’s degree preferred.
• 4+ years of experience working with automotive supplier warranty data and statistical analysis.
• Strong statistical analysis, analytical, and problem-solving skills.
• Experience with data visualization and analytics tools such as Hex and Databricks.
• Familiarity with JIRA and other software/data management tools.
• Knowledge of AIAG, VDA, APQP, and related automotive quality methodologies.
• Demonstrated experience driving quality improvements and improving overall vehicle or product performance.
• Strong technical knowledge with the ability to collaborate effectively across engineering, manufacturing, supplier, and quality organizations.
• Ability to manage multiple projects and priorities simultaneously.
• Strong communication and collaboration skills with the ability to work effectively in a highly cross-functional environment.

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