Regional After Sales Service Engineer (Boiler)

Job Title:                     Regional After Sales Service field Engineer
Department:              TBWES Services
Location:                     Thailand
Number of Positions: 1
Qualification:             B.E. / Diploma in Mechanical Engineering
Experience:                 2–10 years of experience in large boiler sales /operation and maintenance/ construction/ commissioning or service.

Role Summary:  The Regional Field After Sales Service Engineer will act as the primary technical interface between the company and customers across Thailand. The role focuses on service support, inquiry generation for services, spares & retrofits, troubleshooting, shutdown planning etc. The position requires frequent travel and strong customer engagement skills.
 

• Knowledge of AFBC, CFBC, Travelling Grate, Step Grate, Oil & Gas Fired Boilers & Heaters
• Basic Understanding of component functions, materials of construction, and performance parameters.
• Strong customer orientation and service mindset.
• Effective communication skills in English and Thai nationality required
• Willingness to travel extensively within Thailand and SEA countries.
• Positive, proactive attitude, Self-driven and results-oriented.
• Strong analytical and failure analysis capability.
• Ability to work independently and as part of a team

Key Responsibilities

• Customer Engagement & Service Delivery. Act as the single point of contact for customers in the assigned region.
• Visit customers for reactive, warranty, and preventive service support. Prepare and submit service reports, invoicing and recommended action plans.
• Support advance shutdown planning and preventive maintenance activities.
• Maintain regular contact with customers and build long-term relationships.
• Troubleshoot technical failures and operational issues.
• Support erection and commissioning activities.
• Coordinate with Head Office regarding equipment performance and service matters.
• Generate business leads through proactive service engagement.
• Generate inquiries for spares, retrofits, and Plant Improvement Programs & Support order booking for spares and retrofit requirements.
• Identify and develop key accounts in the region.
• Market & Performance Intelligence. Collect and maintain data on competitor installations in the region.
• Record and update field performance data systematically.
• O&M Training to customer. Conduct classroom and on-site training programs for customer operations and field staff.