Head of Care
Chandler Macleod ·www.chandlermacleod.com
Apply direct
Role Overview
The Head of Care is a senior leadership position responsible for the clinical governance, quality, and strategic oversight of Omnicare’s care services across aged care and disability supports. This role ensures high-quality, safe, and compliant service delivery while providing strong leadership to care teams and fostering a culture of excellence, accountability, and continuous improvement.
Reporting to the CEO, the Head of Care plays a key role in service development, workforce capability, risk management, and regulatory compliance.
________________________________________
Key Responsibilities
Strategic & Operational Leadership
• Provide senior leadership and direction across all care services
• Contribute to organisational strategy, service growth, and continuous improvement initiatives
• Ensure services align with Omnicare’s mission, values, and quality objectives
• Lead change management and service enhancement projects
Clinical Governance & Quality
• Maintain effective clinical and care governance frameworks
• Ensure compliance with Aged Care Quality Standards, NDIS Practice Standards, and other regulatory requirements
• Oversee incident management, complaints handling, and continuous quality improvement activities
• Monitor and manage clinical risk, safeguarding, and duty of care obligations
Workforce Leadership & Development
• Lead, mentor, and support care managers, coordinators, and clinical staff
• Oversee workforce capability, performance management and professional development
• Promote a positive, accountable, and values-driven workplace culture
• Support recruitment, onboarding, and retention of care staff
Client-Centred Care Oversight
• Ensure services are person-centred, culturally safe, and responsive to client needs
• Oversee care planning, reviews, and outcomes monitoring
• Support effective engagement with clients, families, advocates and external stakeholders
• Ensure service delivery meets funding provided, monitoring any signs of budget overspends
Stakeholder & Regulatory Engagement
• Act as a key point of contact for regulators, auditors, and funding bodies
• Build strong relationships with health professionals, community partners, and external providers
• Support accreditation, audits, and regulatory reporting requirements
________________________________________
Essential Criteria
• Relevant tertiary qualification in Nursing, Allied Health, or Community Services
• Extensive leadership experience in aged care, disability, or community services
• Demonstrated knowledge of Aged Care and/or NDIS legislation, standards, and funding models
• Strong clinical governance, risk management, and quality improvement experience
• Proven ability to lead multidisciplinary teams and manage complex service environments
• Excellent communication, leadership, and organisational skills
________________________________________
Desirable Criteria
• Current AHPRA registration (if nursing background)
• Experience leading services across both Aged Care and NDIS streams
• Postgraduate qualification in leadership, management, or health services
• Experience supporting service growth and operational scaling
________________________________________
Employment Requirements
• Current NSW Driver’s Licence
• National Police Check
• NDIS Worker Screening Check
• Working with Children Check
• Current First Aid and CPR
________________________________________
Why Join Omnicare
• Senior leadership role with genuine influence and autonomy
• Opportunity to shape high-quality, community-focused care services
• Supportive and values-driven organisation
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
The Head of Care is a senior leadership position responsible for the clinical governance, quality, and strategic oversight of Omnicare’s care services across aged care and disability supports. This role ensures high-quality, safe, and compliant service delivery while providing strong leadership to care teams and fostering a culture of excellence, accountability, and continuous improvement.
Reporting to the CEO, the Head of Care plays a key role in service development, workforce capability, risk management, and regulatory compliance.
________________________________________
Key Responsibilities
Strategic & Operational Leadership
• Provide senior leadership and direction across all care services
• Contribute to organisational strategy, service growth, and continuous improvement initiatives
• Ensure services align with Omnicare’s mission, values, and quality objectives
• Lead change management and service enhancement projects
Clinical Governance & Quality
• Maintain effective clinical and care governance frameworks
• Ensure compliance with Aged Care Quality Standards, NDIS Practice Standards, and other regulatory requirements
• Oversee incident management, complaints handling, and continuous quality improvement activities
• Monitor and manage clinical risk, safeguarding, and duty of care obligations
Workforce Leadership & Development
• Lead, mentor, and support care managers, coordinators, and clinical staff
• Oversee workforce capability, performance management and professional development
• Promote a positive, accountable, and values-driven workplace culture
• Support recruitment, onboarding, and retention of care staff
Client-Centred Care Oversight
• Ensure services are person-centred, culturally safe, and responsive to client needs
• Oversee care planning, reviews, and outcomes monitoring
• Support effective engagement with clients, families, advocates and external stakeholders
• Ensure service delivery meets funding provided, monitoring any signs of budget overspends
Stakeholder & Regulatory Engagement
• Act as a key point of contact for regulators, auditors, and funding bodies
• Build strong relationships with health professionals, community partners, and external providers
• Support accreditation, audits, and regulatory reporting requirements
________________________________________
Essential Criteria
• Relevant tertiary qualification in Nursing, Allied Health, or Community Services
• Extensive leadership experience in aged care, disability, or community services
• Demonstrated knowledge of Aged Care and/or NDIS legislation, standards, and funding models
• Strong clinical governance, risk management, and quality improvement experience
• Proven ability to lead multidisciplinary teams and manage complex service environments
• Excellent communication, leadership, and organisational skills
________________________________________
Desirable Criteria
• Current AHPRA registration (if nursing background)
• Experience leading services across both Aged Care and NDIS streams
• Postgraduate qualification in leadership, management, or health services
• Experience supporting service growth and operational scaling
________________________________________
Employment Requirements
• Current NSW Driver’s Licence
• National Police Check
• NDIS Worker Screening Check
• Working with Children Check
• Current First Aid and CPR
________________________________________
Why Join Omnicare
• Senior leadership role with genuine influence and autonomy
• Opportunity to shape high-quality, community-focused care services
• Supportive and values-driven organisation
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
Frequently asked questions
Who is hiring for the Head of Care role?
Chandler Macleod is hiring for the Head of Care position, a Shazamme client. Apply directly on the employer's career site.
Where is the Head of Care job located?
The Head of Care role with Chandler Macleod is based in Port Macquarie, NSW, AU.
Is the Head of Care role full-time or contract?
This is a full time position at Chandler Macleod.
What experience level is the Head of Care role?
The Head of Care position is aimed at director-level candidates.
How do I apply for the Head of Care role at Chandler Macleod?
Apply directly on Chandler Macleod's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.