IT Sales Account Manager
Momentum JobAdder ·www.momentum.co.nz
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Our client, an established provider in the managed services and technology space, is looking for an experienced Account Manager to join their Auckland team.
This is a genuine relationship-management role rather than a hard-sales one. You'll be looking after an existing customer base, keeping them happy, and spotting the right moments to introduce additional products and services. If you enjoy building trust with clients over time and want to work somewhere that rewards you for growing the accounts you own, this could be the role for you!
The Role
You'll take ownership of a portfolio of customers, acting as their main point of contact and ensuring they get real value from what they've signed up for. Day to day, that means staying close to your accounts, communicating clearly and often, and working with internal teams to make sure the customer experience holds up at every touchpoint.
There's a strong growth component to the role too. You'll be expected to identify upsell and cross-sell opportunities across the full product and service range, and to convert those into revenue.
Key Responsibilities
Essential:
This is a genuine relationship-management role rather than a hard-sales one. You'll be looking after an existing customer base, keeping them happy, and spotting the right moments to introduce additional products and services. If you enjoy building trust with clients over time and want to work somewhere that rewards you for growing the accounts you own, this could be the role for you!
The Role
You'll take ownership of a portfolio of customers, acting as their main point of contact and ensuring they get real value from what they've signed up for. Day to day, that means staying close to your accounts, communicating clearly and often, and working with internal teams to make sure the customer experience holds up at every touchpoint.
There's a strong growth component to the role too. You'll be expected to identify upsell and cross-sell opportunities across the full product and service range, and to convert those into revenue.
Key Responsibilities
- Build and maintain strong, trust-based relationships with customers to encourage loyalty and long-term retention
- Deliver regular customer updates covering product developments and partner offerings
- Identify and pursue upsell and cross-sell opportunities across the full suite of products and services
- Collaborate with internal teams to improve the overall customer experience
- Track and report against key performance measures, including revenue growth, retention, and customer satisfaction
Essential:
- Strong commercial acumen
- Excellent relationship-building and communication skills
- A customer-centric mindset, balanced with a proactive approach to meeting business objectives
- The ability to juggle multiple customer accounts without dropping the ball
- A knack for spotting growth opportunities within existing accounts
- Experience in managed services, technology, or telecommunications
- Familiarity with MSP agreements or service delivery environments
Frequently asked questions
Who is hiring for the IT Sales Account Manager role?
Momentum JobAdder is hiring for the IT Sales Account Manager position, a Shazamme client. Apply directly on the employer's career site.
Where is the IT Sales Account Manager job located?
The IT Sales Account Manager role with Momentum JobAdder is based in Auckland, NZ.
What does the IT Sales Account Manager role pay?
Momentum JobAdder lists the IT Sales Account Manager role at NZD 120,000–150,000 per year.
Is the IT Sales Account Manager role full-time or contract?
This is a full time position at Momentum JobAdder.
What experience level is the IT Sales Account Manager role?
The IT Sales Account Manager position is aimed at mid-level candidates.
How do I apply for the IT Sales Account Manager role at Momentum JobAdder?
Apply directly on Momentum JobAdder's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.