Contract Network Field Support Engineer-Contract Position (3 Months)

Company Description:

About Sutherland: 

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results

Job Description:

We are seeking an experienced Contract Network Field Support Engineer to provide onsite
remote hands support for multiple office across the United States. The engineer will work
closely with our global Network Engineering team, which remotely manages and supports the
U.S. infrastructure from the APAC/EMEA region. The primary responsibility of this role is to
perform onsite physical activities related to network infrastructure refresh, deployment,
migration, and replacement projects while coordinating with remote Network Engineers through
Webex or similar collaboration platforms. This position is ideal for a hands-on engineer with
experience in network hardware installation, cabling, rack and stack operations, device
replacement, troubleshooting, and datacenter support activities.Contract Position (3 Months) United States (Travel Required) (USA – Tulsa, USA – Torrance, USA – Clifton, USA –
Springfield, USA - Sully Trail)

Qualifications:

Logistics and Asset Verification
 Visit various company offices across the United States as required.
 Verify delivery of networking equipment upon arrival at site.
 Inspect delivered equipment for physical damage, completeness, and accuracy against
shipment documentation.
 Coordinate with vendors, local site contacts, and the Network Engineering team
regarding equipment receipt and deployment schedules.
 Maintain records and photographs of delivered hardware for inventory and project
documentation purposes.
Network Equipment Installation and Replacement
 Perform physical replacement of network infrastructure equipment (Cisco routers, Cisco
Catalyst switches.)
 Remove existing network devices from racks and cabinets.
 Rack and mount new equipment following provided guidelines.
 Install power supplies, stacking modules, transceivers, and network interface modules
as required.
 Label equipment and cabling according to company standards.
Cabling and Physical Connectivity
 Disconnect existing network and power cabling from legacy devices.

 Reconnect and organize copper and fiber-optic cabling to newly installed equipment.
 Verify cable labeling and connectivity.
 Perform basic cable tracing and cable management activities.
 Ensure all physical connections are properly secured and documented.
Remote Hands Support
 Establish console connectivity to network devices using console cables and laptops.
 Provide remote console access to Network Engineers using Cisco Webex, Microsoft
Teams, or equivalent remote collaboration tools.
 Follow detailed instructions from remote Network Engineers during migration and
cutover activities.
 Execute physical commands under remote supervision, including:
o Power cycling equipment
o Moving network cables
o Connecting console sessions
o Verifying hardware status LEDs
o Replacing transceivers and modules
o Verifying link status
Migration and Implementation Support
 Participate in scheduled maintenance windows, often during evenings, weekends, or off-
business hours.
 Support network refresh and migration activities.
 Assist with testing and validation activities after device deployment.
 Coordinate closely with remote engineers throughout the migration process until
successful completion.
Site Documentation and Reporting
 Capture photos before, during, and after installation activities.
 Document rack elevations and cable connections.
 Provide status reports and progress updates to project stakeholders.
 Report any onsite issues, risks, or blockers immediately to the project team.
Experience
 Minimum 3 years of hands-on experience supporting enterprise network infrastructure.
 Experience working in datacenters, server rooms, or enterprise office environments.
 Proven experience performing rack-and-stack activities.
 Experience replacing network hardware during maintenance windows.
 Experience working with remote engineering teams.
Technical Skills
 Knowledge of Cisco networking equipment.
 Understanding of LAN/WAN networking concepts.
 Experience with copper and fiber-optic cabling.

Additional Information:

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.