Accounts Receivable Officer

ABOUT OUR CLIENT & THE ROLE

Our client is an established and growing organisation within the aged care and NDIS sector, providing essential care and support services across Victoria.
Due to changes within the finance team, they are looking for an experienced Accounts Receivable Officer to join their team in a permanent capacity. Reporting to the Revenue & Receivables Manager, this is a hands-on role covering billing, receipting, claims, reconciliations and debt collection across a varied client base.
This is not purely a transactional AR position. There is complexity across different funding streams and billing cycles, so you’ll need to be comfortable investigating discrepancies, resolving billing queries and working closely with both internal teams and external stakeholders.
The team operates a hybrid model with three days in the office and two from home, predominantly based in Melbourne’s south-east.

RESPONSIBILITIES

• Manage end-to-end billing across private, brokered and government-funded clients.
• Process and submit claims across Support at Home, NDIS and other government-funded programs.
• Generate invoices accurately and within required billing cycles and deadlines.
• Allocate receipts and remittances and reconcile payments against outstanding invoices.
• Manage the AR ledger and follow up overdue accounts in line with debt collection processes.
• Investigate and resolve billing discrepancies, rejected claims and unallocated payments.
• Respond to billing and payment queries from clients, families and external organisations.
• Work closely with rostering, care coordination and client services teams to resolve discrepancies between services delivered and amounts billed.
• Process credit notes, billing adjustments and refunds while maintaining accurate records.
• Assist with monthly debtor reporting and ageing analysis.

SKILLS & EXPERIENCE

• Minimum 5 years’ experience in Accounts Receivable, billing or a similar finance role.
• Previous experience owning billing processes and running billing cycles rather than simply reviewing or supporting them.
• Experience within aged care, home care, disability, NDIS or another government-funded services environment will be highly regarded.
• Exposure to Support at Home, NDIS, VHC, PRODA or other government funding portals would be advantageous.
• Strong communication skills with the confidence to manage billing queries and engage with both internal and external stakeholders.
• Good investigative skills and the ability to work through discrepancies and identify the cause of billing or payment issues.
• Strong attention to detail and ability to work accurately across high-volume transactions.
• Intermediate Excel skills and confidence learning new finance and operational systems.
• Experience with Microsoft Business Central or a similar finance system would be advantageous.
• A practical, empathetic communication style when dealing with clients and families.