Claims Consultant, Advocacy

Bk Consulting ·www.bkcon.com.au

Location Sydney CBD, New South Wales, Australia
Work type Remote
Salary AUD 110,000 - 140,000 / year
Type Full time
Level Mid
Source Shazamme
Insurance & Reinsurance
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You'll move from assessing claims on behalf of an insurer to advocating for the people behind them. This gives you a chance to put client outcomes genuinely first, where your technical expertise is trusted and valued.

Instead of processing claims, you’ll guide clients through the system, challenge decisions where needed and work closely with insurers to secure fair and timely outcomes. You’ll help people navigate some of the most difficult moments of their lives - and feel the satisfaction that comes with it.

You'll join a highly respected, high-performing team that combines technical excellence with genuine care. Collaboration, autonomy and continuous improvement are equally valued, giving you space to contribute your ideas and influence both individual outcomes and broader industry practices.

Flexibility is built in, with hybrid working options and the ability to be fully remote if that suits your lifestyle. You’ll also have access to discounted health insurance, gym memberships and travel benefits.

What you’ll do

Manage end-to-end life insurance claims, acting as a trusted advocate for clients throughout the process. You’ll review policy wording, medical evidence and insurer assessments to ensure fair outcomes, and build strong relationships with advisers, insurers, employer groups and external specialists.

You’ll handle complex stakeholder conversations with empathy and professionalism, and identify opportunities to improve claims processes and outcomes.

What you’ll need

Experience managing Life, TPD, Trauma and/or Income Protection claims, along with strong technical capability and genuine care for clients. You’ll need to manage sensitive conversations with empathy and professionalism.

While experience within retail life insurance claims is highly regarded, the most important thing is your motivation to make a meaningful difference for clients.

About the company

The organisation is a specialist life insurance brokerage and part of an ASX-listed Group. It partners with individuals, SMEs and corporate clients, delivering specialist advice and advocacy across life insurance. Claims advocacy sits at the heart of the proposition, with a team recognised for quality, collaboration and professionalism.

Please click the ‘Apply’ button.

Frequently asked questions

Who is hiring for the Claims Consultant, Advocacy role?
Bk Consulting is hiring for the Claims Consultant, Advocacy position, a Shazamme client. Apply directly on the employer's career site.
Where is the Claims Consultant, Advocacy job located?
The Claims Consultant, Advocacy role with Bk Consulting is based in Sydney CBD, NSW, AU. The role is remote-friendly.
Is the Claims Consultant, Advocacy role remote?
Yes — the Claims Consultant, Advocacy position at Bk Consulting is remote. Candidates based in AU are preferred.
What does the Claims Consultant, Advocacy role pay?
Bk Consulting lists the Claims Consultant, Advocacy role at AUD 110,000–140,000 per year.
Is the Claims Consultant, Advocacy role full-time or contract?
This is a full time position at Bk Consulting.
What experience level is the Claims Consultant, Advocacy role?
The Claims Consultant, Advocacy position is aimed at mid-level candidates.
How do I apply for the Claims Consultant, Advocacy role at Bk Consulting?
Apply directly on Bk Consulting's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct