Process Specialist

Key Responsibilities

• Support the implementation and ongoing maturity of an enterprise-wide Process Excellence Framework.
• Develop, review and maintain business process architecture, value chains, process hierarchies and process repositories.
• Facilitate workshops to capture, analyse and redesign business processes.
• Lead current-state and future-state process modelling activities using BPMN standards.
• Identify process improvement opportunities that enhance customer, employee and operational outcomes.
• Establish and maintain process governance, standards, methodologies and controls.
• Support business transformation, service design and operating model initiatives.
• Conduct process maturity assessments and provide recommendations for uplift.
• Develop process-related guidance materials, templates, training resources and documentation.
• Partner with stakeholders across business and technology teams to drive process adoption and continuous improvement.
• Support benefits realisation and performance measurement activities linked to process improvement initiatives.

About You You are a collaborative and influential BPM professional who can engage stakeholders at all levels while bringing structure, discipline and best practice to process management and improvement.
You will bring:

• Demonstrated experience in Business Process Management (BPM), Process Excellence, Continuous Improvement or Business Architecture environments.
• Strong experience in process mapping, process analysis and process redesign.
• Proven capability developing As-Is and To-Be process models using BPMN standards.
• Experience establishing or supporting process governance frameworks and process maturity initiatives.
• Strong facilitation, stakeholder engagement and workshop leadership skills.
• Ability to translate complex business challenges into practical improvement opportunities.
• Experience working within large and complex organisations.
• Excellent written communication, documentation and presentation skills.

Highly Regarded

• Experience working within government, utilities, financial services, transport, infrastructure or other large enterprise environments.
• Experience with BPM tools such as Signavio, ARIS, Blueworks, Holocentric, Visio or similar.
• Exposure to Business Architecture, Capability Mapping, Value Chains or Operating Model design.
• Lean, Six Sigma, BPM, Business Analysis or Continuous Improvement certifications.
• Experience supporting customer experience, service design or organisational transformation programs.

What's on Offer

• Competitive Market rate
• Hybrid work arrangements (2 days in office and 3 WFH)
• Brisbane CBD
• Brisbane based Candidates ONLY

reach out to myself at chantelle.lee@peoplebank.com.au / 07 32915405 and reference #272069.


Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.