Contact Centre Consultant

About the Opportunity Our client is a leading provider of customer engagement and business technology solutions, supporting some of Australia's most recognised automotive, retail and service-based organisations. Due to continued growth, they are seeking an enthusiastic and customer-focused Customer Contact Centre Consultant to join their high-performing team.

This role is ideal for someone who enjoys speaking with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer experiences. You'll be engaging with customers on behalf of a range of well-known brands, helping to strengthen customer relationships, improve satisfaction, and identify valuable sales and service opportunities.

The Role As a Customer Contact Centre Consultant, will be 2 - 4 days a week and you will be responsible for conducting outbound customer contact campaigns via phone and email, following client guidelines and established quality standards.

Success in this role requires strong communication skills, attention to detail, the ability to navigate multiple systems simultaneously, and a genuine passion for providing a positive customer experience.

Key Responsibilities

• Conduct outbound customer calls on behalf of clients
• Follow campaign scripts and client requirements accurately
• Record detailed and accurate customer interactions and feedback
• Achieve daily productivity and performance targets
• Maintain high standards of data accuracy, spelling, and grammar
• Build rapport with customers and represent client brands professionally
• Actively listen to customer needs and capture relevant information
• Participate in ongoing coaching, quality assurance reviews, and training sessions
• Contribute to process improvements and administrative tasks as required

About You To be successful in this role, you will have:

• Previous experience in a contact centre, customer service, telesales, appointment setting, or similar role
• Exceptional verbal and written communication skills
• A professional and friendly phone manner
• Strong listening and rapport-building abilities
• Excellent attention to detail and data entry accuracy
• Confidence working across multiple systems and applications simultaneously
• A positive attitude towards feedback and continuous improvement
• Strong organisational skills and the ability to manage competing priorities
• Demonstrated ability to meet or exceed performance targets

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.