Claims Associate - Consumer

Skills & Knowledge

Knowledge of first party property and casualty claim adjudication as applicable to line of business
Good oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Good organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT - When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking

QUALIFICATIONS

• • Position is remote, prefer candidates be on Eastern or Central time zone.
  
  
  • Equipment will be provided (desktop, monitors, keyboard, mouse, headset, cables) but they may need to use a personal device to attend at the start of training. This will depend on arrival of equipment.
  
  
  • Must have high-speed, broadband internet service with the following speeds:

1. Training Schedule

   Starting Monday October 12, 2026
   Monday through Friday
   8:00 am-5:00 pm ET (assuming a 1-hour, unpaid lunch)
   2-week training

   After Training

   Standard Hours of Operation: 8:00 am-5:00 pm ET (might be some flexibility on Refund Specialist start and end times, depending on performance)

   8.5-hour total shift including a 30-minute, unpaid lunch (8-hour workday)

   Rep will work their standard schedule Monday through Friday (40-hour workweek)

Education & Licensing High school diploma or GED required.
Do not need to be licensed.

One (1) year of general office experience or equivalent combination of education and experience required. Claims industry experience preferred. Candidates need to be quick decision makers and be able to work in fast paced environment.

Skills & Knowledge
Knowledge of first party property and casualty claim adjudication as applicable to line of business
Good oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Good organizational skills
Good interpersonal skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking