Technical PO (Salesforce in Insurance Environment)

Product Ownership & Strategy

• Define and manage the product roadmap for Salesforce-based and customer-facing insurance applications.
• Gather, prioritize, and translate business requirements into user stories and technical requirements.
• Own product backlog, release planning, and sprint prioritization.
• Collaborate with business stakeholders to identify opportunities for process improvement and digital transformation.

Salesforce Platform Management

• Drive solution design and delivery across Salesforce platforms (Sales Cloud, Service Cloud, Experience Cloud, or equivalent).
• Work closely with Salesforce architects, developers, and integration teams to ensure scalable and maintainable solutions.
• Support platform enhancements, integrations, workflows, automation, and customer engagement initiatives.

Customer Experience & Digital Channels

• Lead the development and optimization of customer-facing applications, portals, and digital self-service journeys.
• Ensure seamless customer experiences across web, mobile, and Salesforce channels.
• Analyze customer feedback, user behavior, and business metrics to drive continuous improvement.

Agile Delivery

• Act as the primary liaison between business stakeholders and delivery teams.
• Facilitate sprint planning, backlog grooming, demos, and acceptance testing.
• Define acceptance criteria and approve completed deliverables.
• Manage risks, dependencies, and stakeholder communications throughout product delivery.

Insurance Domain Alignment

• Ensure solutions support insurance business processes including policy administration, claims, customer servicing, underwriting, and distribution channels.
• Collaborate with compliance and governance teams to meet regulatory requirements and data privacy standards.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or related discipline.
• 5+ years of experience as a Product Owner, Business Analyst, or Product Manager in a technology environment.
• 3+ years of hands-on experience working within the Salesforce ecosystem.
• Experience delivering customer-facing applications and digital platforms.
• Strong understanding of Agile/Scrum methodologies.
• Experience working with APIs, integrations, and enterprise application ecosystems.
• Excellent stakeholder management and communication skills.

Argyll Scott Singapore Pte Ltd
EA License No. 16S8105
Koh Ching Wen (Xu Jingwen)
EA Reg No: R1108631