Mental Injury Liability Advisor (MILA).

Mental Injury Liability Advisor

• Multiple permanent opportunities available
• WorkCover Queensland
• $96,000 + Superannuation
• 36.25-hour working week
• Flexible working arrangements following onboarding
• Structured training, development and ongoing capability support

ABOUT THE ROLE
Public Sector People are partnering with WorkCover Queensland to recruit multiple Mental Injury Liability Advisors into a newly created specialist function.
These are permanent opportunities offering a salary of $96,000 + superannuation.
  
This is not simply a traditional claims administration role.

We are looking for professionals who can investigate complex matters, review and weigh evidence, apply legislation and policy, make balanced and defensible decisions and confidently communicate those outcomes to workers and employers.

The role will predominantly assess mental injury workers' compensation claims, reviewing medical, factual and workplace information to make timely and evidence-based liability decisions which are clearly documented and capable of withstanding external review, dispute or regulatory scrutiny. 

You will be working with potentially vulnerable customers in sensitive and challenging circumstances, making resilience, empathy, objectivity and strong communication skills particularly important.

You don't necessarily need to come directly from workers' compensation.
We are interested in hearing from candidates across claims, legal, government decision-making, investigations, regulatory, compliance, complaints, dispute resolution and injury-management backgrounds who have strong transferable skills.
  
BENEFITS OF THE ROLE

• Multiple permanent positions available
• $96,000 + Superannuation  
• Newly created specialist mental injury function
• 36.25-hour working week
• Flexible working arrangements following initial onboarding
• Structured training and onboarding
• Ongoing professional and capability development
• Supportive leadership structure
• Genuine long-term career development opportunities
• Opportunity to undertake meaningful work supporting workers and employers

KEY RESPONSIBILITIES

• Assess and determine liability for workers' compensation claims, predominantly involving mental injuries.
• Gather, review and analyse detailed medical, factual, workplace and other relevant information.
• Apply legislation, policy and relevant frameworks to reach balanced and evidence-based decisions.
• Make timely decisions that are well reasoned, clearly documented and capable of withstanding external review, dispute or regulatory scrutiny.
• Communicate decisions professionally and empathetically, including sensitive, complex and potentially adverse outcomes.
• Engage effectively with workers, employers, treating providers and other relevant stakeholders.
• Influence positive return-to-work and recovery outcomes while liability is being determined.
• Work professionally with vulnerable customers and sensitive mental injury matters.
• Review large volumes of information and identify the evidence most relevant to a decision.
• Prepare clear and accurate written documentation explaining decisions and outcomes.
• Work collaboratively across the wider claims function to support a smooth customer journey.
• Contribute to the continued development of this newly created specialist function.

SELECTION CRITERIA

• Demonstrated experience assessing complex information and reaching evidence-based decisions.
• Strong analytical, investigative and problem-solving skills.
• Strong written communication skills with the ability to clearly document reasoning and decisions.
• Experience applying legislation, regulation, policy or another structured decision-making framework.
• Ability to interpret and summarise large volumes of complex information.
• Ability to communicate complex or difficult decisions clearly and professionally.
• High levels of resilience and professionalism when dealing with sensitive subject matter.
• Strong stakeholder engagement and interpersonal skills.
• Ability to demonstrate empathy while maintaining objectivity and sound professional judgement.
• Comfortable working in an environment undergoing continued change, improvement and development.
• Ability to manage multiple matters and competing priorities effectively.

RELEVANT CANDIDATE BACKGROUNDS
We are particularly interested in hearing from professionals with backgrounds including:

• Workers' compensation claims
• CTP, life insurance or income protection
• Personal injury or insurance law
• Junior legal professionals with relevant transferable experience
• Government assessment or statutory decision-making
• Regulatory and compliance
• Investigations
• Complaints and dispute resolution
• Injury management and occupational rehabilitation
• Other professional environments involving evidence assessment, legislation, complex decision-making and difficult customer conversations

Direct workers' compensation experience is not essential where you can demonstrate strong transferable experience.

WHY MAKE THE MOVE?
This is an opportunity to secure a permanent career position within a newly established specialist function.

You will be joining an environment where your ability to analyse information and make evidence-based decisions has a genuine impact on workers, employers and recovery outcomes.

For candidates coming from legal, insurance, regulatory, investigations or government environments, this also provides an opportunity to apply your existing skills within a new specialist career pathway.

APPLY NOW
Please apply with a WORD copy of your CV.

If you would like to discuss these multiple permanent Mental Injury Liability Advisor opportunities in more detail, or would like a confidential conversation about whether your experience is transferable to the role, please contact:

Paul Johanson
QLD State Manager | Public Sector People
T: 0401 857 515
E: pjohanson@publicsectorpeople.com.au