Coordinator Digital Transformation & Customer Experience Position
Public Sector People ·www.publicsectorpeople.com.au
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We are looking for an experienced Coordinator Digital Transformation & Customer Experience to join a local council in Melbourne's South West on an initial 3-month contract.
This is an exciting opportunity for an experienced leader to drive digital transformation, improve customer experience and lead a team to deliver innovative, customer-focused services.
Working across digital services, customer experience and transformation initiatives, you will play a key role in improving service delivery, overseeing digital platforms and exploring opportunities to utilise emerging technologies, including AI.
Key Responsibilities:
Only shortlisted candidates will be contacted.
This is an exciting opportunity for an experienced leader to drive digital transformation, improve customer experience and lead a team to deliver innovative, customer-focused services.
Working across digital services, customer experience and transformation initiatives, you will play a key role in improving service delivery, overseeing digital platforms and exploring opportunities to utilise emerging technologies, including AI.
Key Responsibilities:
- Lead digital transformation and customer experience initiatives, ensuring services are efficient, accessible and customer-focused.
- Oversee digital platforms, including the council website, enterprise systems and emerging AI capabilities.
- Identify opportunities to improve service delivery through technology, automation and continuous improvement.
- Lead and develop a high-performing team, providing guidance, coaching and support.
- Drive project planning, prioritisation and delivery to achieve key organisational outcomes.
- Build strong relationships with internal and external stakeholders.
- Substantial experience leading digital transformation, customer experience or digital service delivery functions.
- Strong understanding of contemporary service delivery technologies, including AI, websites and digital platforms.
- Ability to identify, diagnose and resolve complex problems.
- Proven experience building and leading high-performing teams.
- Strong understanding of customer experience principles and customer-centred service delivery.
- Demonstrated project management skills and the ability to oversee complex initiatives.
- Excellent communication, stakeholder engagement and leadership skills.
- Local government or public sector experience will be highly regarded.
- Opportunity to lead meaningful digital transformation initiatives.
- Work within a local government environment in Melbourne's west.
Only shortlisted candidates will be contacted.
Frequently asked questions
Who is hiring for the Coordinator Digital Transformation & Customer Experience Position role?
Public Sector People is hiring for the Coordinator Digital Transformation & Customer Experience Position position, a Shazamme client. Apply directly on the employer's career site.
Where is the Coordinator Digital Transformation & Customer Experience Position job located?
The Coordinator Digital Transformation & Customer Experience Position role with Public Sector People is based in VIC - Melbourne, VIC, AU.
What does the Coordinator Digital Transformation & Customer Experience Position role pay?
Public Sector People lists the Coordinator Digital Transformation & Customer Experience Position role at AUD 60–70 per hour.
Is the Coordinator Digital Transformation & Customer Experience Position role full-time or contract?
This is a full time position at Public Sector People.
What experience level is the Coordinator Digital Transformation & Customer Experience Position role?
The Coordinator Digital Transformation & Customer Experience Position position is aimed at mid-level candidates.
How do I apply for the Coordinator Digital Transformation & Customer Experience Position role at Public Sector People?
Apply directly on Public Sector People's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.