Customer Care Consultant

About the Company

Davidson is proud to partner with AusNet, one of Victoria's leading energy infrastructure businesses, to recruit Customer Care Consultants to join their growing Customer Service team.

Supporting more than 1.5 million Victorians, AusNet owns and operates Victoria's electricity transmission network, electricity distribution network and gas distribution network. As Australia's energy needs continue to evolve, AusNet is committed to connecting communities with energy while accelerating a sustainable future.

This is an exciting opportunity to join a collaborative, customer-focused team where you'll be supported with comprehensive training, modern technology and the opportunity to build your career with a highly regarded organisation.

About the Role

As a Customer Care Consultant, you'll be the first point of contact for customers, managing enquiries from initial contact through to resolution across phone, email and digital channels.

You'll investigate customer enquiries, provide practical solutions and work closely with internal stakeholders to deliver positive customer outcomes while striving for first contact resolution.

Supporting customers with enquiries relating to electricity and gas networks, planned outages, fault restoration, new connections and general service requests, you'll play an important role in delivering exceptional customer experiences every day.

Key responsibilities include:

• Managing customer enquiries across phone, email and digital channels.
• Investigating and resolving customer enquiries from start to finish.
• Providing timely, accurate information and practical solutions.
• Building strong relationships with customers and internal stakeholders.
• Maintaining accurate customer records across multiple systems.
• Contributing to continuous improvement and a collaborative team culture.

This is a 12-month contract based in Melbourne's CBD, offering a hybrid working model following training.

About You

You're passionate about delivering exceptional customer service and enjoy helping people navigate complex enquiries with empathy and professionalism.

You thrive in a fast-paced environment, communicate confidently and can manage competing priorities while maintaining a high level of accuracy.

To be successful, you'll bring:

• Experience within a customer service, contact centre, case management or similar customer-facing environment.
• Outstanding verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• High attention to detail and excellent organisational skills.
• Confidence learning new systems and technology.
• A collaborative approach and genuine commitment to delivering outstanding customer experiences.

Experience using Salesforce, SAP or similar CRM systems will be highly regarded, however full training will be provided.

Assessment Centre

As part of the recruitment process, candidates who are successful following the initial screening process will be invited to attend an Assessment Centre on Monday 13th July, 2:00pm–4:00pm. Please ensure you are available during this time before submitting your application.

The Benefits

• Join one of Victoria's leading energy organisations.
• 12-month contract | $55 per hour + super.
• Hybrid working with a Monday to Friday rotating roster.
• Comprehensive training, onboarding and ongoing support.
• Build your career within a collaborative, customer-focused team.

Please apply with current resume in Microsoft Word format only (.doc or .docx). If you would like to have a confidential discussion, please contact Chantelle Flood on chantelle.flood@davidsonwp.com, quoting reference JN -062026-43664. Want to know more about Davidson? Visit us at www.davidsonwp.com