Business Analyst - Claims

You are a detail-oriented professional blending claims expertise with business analysis to drive transformation. You will lead requirement gathering, testing, and documentation while ensuring regulatory alignment. Providing vital subject matter expertise on workflows, you will bridge the gap between business goals and technical execution within a dynamic insurance environment.

Key Responsibilities

• Support requirement gathering sessions and document clear, traceable business needs from various stakeholders.
• Provide expert input on claims workflows, assessment logic, and general operational practices.
• Identify and highlight potential gaps, risks, or inconsistencies from a regulatory and operational perspective.
• Prepare essential project documentation, including business requirement documents (BRDs), test cases, and UAT scenarios.
• Coordinate communication between claims teams, IT departments, and external vendors to clarify technical issues.
• Execute comprehensive test cases, log defects, and validate system outputs against expected business scenarios.
• Assist with implementation activities, including post-rollout validation, user training, and knowledge transfer.

Requirements

• Bachelor’s degree in Business, Science, IT, or a related academic discipline.
• At least 1 year of experience as a Business Analyst or in a closely related analytical role
• Practical exposure to requirement gathering, formal documentation, or system testing.
• Experience in claims operations, assessment, or underwriting is preferred, ideally within Individual Life or Health insurance
• Basic understanding of the SDLC and UAT processes.
• Proficiency in coordination and communication, with the ability to manage tasks with high attention to detail.
• Familiarity with project management tools such as Jira and Confluence is preferred