Claims Associate – Consumer

VAIL Refund Specialist

Position Details

Start Date: August 17, 2026
Anticipated End Date: March 27, 2027
Employment Type: Contract
Location: Remote
Preferred Time Zones: Eastern or Central

Candidates located in California or New York cannot be considered.

The contract end date may be extended or adjusted based on business needs and individual performance.

Training Schedule

Training Start Date: Monday, August 17, 2026
Training Duration: 2 weeks
Schedule: Monday through Friday
Hours: 8:00 a.m. to 5:00 p.m. ET
Lunch: 1-hour unpaid lunch

Candidates may need to use a personal device at the beginning of training depending on when company equipment arrives.

Schedule After Training

Standard Hours of Operation: 8:00 a.m. to 5:00 p.m. ET
Schedule: Monday through Friday
Workweek: 40 hours

Employees will work an 8.5-hour shift, including a 30-minute unpaid lunch, for a total of 8 paid working hours per day.

Some flexibility may be available regarding start and end times based on performance and business needs.

Position Overview

The Claims Associate – Consumer will support high-volume claims and refund processing activities in a fast-paced environment. The individual must be able to review information, make timely decisions, accurately document work, and manage multiple priorities while meeting established productivity and quality expectations.

Candidates should be comfortable working independently in a remote environment while also collaborating with a broader team.

Qualifications

Education and Licensing

• High school diploma or GED required
• No professional license required
• Minimum of one year of general office experience or an equivalent combination of education and experience
• Previous claims industry experience preferred
• Ability to make quick and accurate decisions in a fast-paced environment

Skills and Knowledge

• Knowledge of first-party property and casualty claims adjudication, as applicable to the assigned line of business
• Strong oral and written communication skills
• Proficiency with Microsoft Office products
• Ability to work within multiple systems simultaneously
• Strong analytical and interpretive skills
• Good organizational and time-management abilities
• Strong interpersonal skills
• Ability to work effectively in a team environment
• Ability to meet or exceed established performance expectations
• Strong judgment, troubleshooting, and problem-solving skills
• Ability to manage multiple priorities and meet deadlines
• Ability to handle work-related stress in a high-volume environment

Remote Work and Internet Requirements

Candidates must have high-speed broadband internet service that meets the following minimum requirements:

• Download Speed: 25 Mbps
• Upload Speed: 8 Mbps
• Company computer must be connected directly to the home router using an Ethernet cable
• Wi-Fi connections are not permitted, regardless of upload or download speed
• Candidate must have an appropriate home workspace that allows the computer to connect directly to the router

Equipment Provided

The company will provide:

• Desktop computer
• Monitors
• Keyboard
• Mouse
• Headset
• Required cables

Candidates may temporarily need to use a personal device to attend the beginning of training if company equipment has not yet arrived.

Work Environment

Reasonable accommodations will be considered when applicable and appropriate.

Mental Requirements

• Clear and conceptual thinking
• Sound judgment and discretion
• Troubleshooting and problem-solving ability
• Analytical skills
• Ability to manage multiple priorities simultaneously
• Ability to meet deadlines
• Ability to handle work-related stress

Physical Requirements

• Frequent computer keyboarding
• Travel as required

Auditory and Visual Requirements

• Ability to hear, see, and communicate verbally

Prescreening Questions

1. Have you previously worked in a high-volume, fast-paced claims processing environment? If yes, please describe:
   • The volume and types of claims handled
   • Productivity or quality goals
   • Review responsibilities
   • Documentation requirements
   • Other relevant duties
2. What experience do you have working remotely?
3. How comfortable are you using Microsoft Office and working in multiple systems at the same time? Please provide examples.
4. What do you like and dislike about your current or most recent work environment?
5. Have you previously worked with ***? If yes, please provide:
   • Manager's name
   • Dates or duration of employment
   • Reason for leaving