Confidential Cash Applications Manager

THE TEAM YOU WILL BE JOINING

• Established cash application team within the Credit & Accounts Receivable organization of a global company with a large, diverse customer base
• Team includes remote and distributed associates supported by cash application automation technology
• Role reports to senior Credit & AR leadership and serves as the primary owner of cash application operations

WHAT WE OFFER YOU

• A highly visible leadership role with full ownership of the cash application function
• Opportunity to shape the team’s direction through automation, process redesign, and stronger controls
• Direct exposure to senior leadership through executive reporting and strategic planning
• A collaborative environment with close partnership across finance, sales, and operations teams
• Ability to build and develop a high-performing team, including coaching and succession planning

LOCATION

• Remote

WHAT YOU’LL BE DOING:

• Lead a team of cash application associates, setting priorities, distributing workload, and holding the team to clear performance and service expectations.
• Own cash application end to end, ensuring customer payments are applied accurately, on time, and in line with established controls and procedures.
• Drive reduction of unapplied cash through proactive monitoring, aging management, root cause analysis, and targeted resolution plans.
• Build executive reporting and operational analytics that give leadership visibility into cash trends, performance metrics, risks, and opportunities.
• Lead continuous improvement efforts focused on automation, standardization, and efficiency across the cash application function.
• Work with collections, credit, sales, operations, finance, and banking contacts to resolve complex payment issues and improve cash flow.
• Serve as the primary escalation point for complex cash application matters, using data and root cause analysis to drive lasting fixes.
• Assess capacity and resource utilization to keep staffing appropriate, assignments balanced, and operations scalable.
• Lead change initiatives, including system enhancements, process transformations, and organizational changes.
• Coach and develop team members through performance management, talent development, and succession planning.
• Gather feedback from internal and external stakeholders to improve service levels.

THE BACKGROUND THAT FITS

• Bachelor’s degree in Accounting, Finance, or a related business field, or equivalent experience
• 7+ years of progressive Accounts Receivable or Cash Application experience, including banking transactions, payment reconciliation, and hands-on management of unapplied cash
• 5+ years of leadership experience managing, coaching, and developing high-performing teams, including remote staff
• 3+ years using cash application automation technology, with a track record of improving posting accuracy and efficiency
• Strong analytical and problem-solving skills, with the ability to perform root cause analysis, identify trends, and turn data into action
• Proven experience driving process improvements, automation initiatives, and internal controls
• Advanced Excel and reporting skills, including building KPIs and executive-level reporting
• Strong communication and stakeholder management skills, with the confidence to present to senior leadership and influence partners across the business
• Solid understanding of lockbox, ACH/wire and other electronic payments, bank reconciliation, ERP systems, and core accounting principles