Customer Service Consultant (Cantonese Speaker)

Sutherland Global ·jobs.sutherlandglobal.com

Location Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, //14, Malaysia
Type Full time
Level Mid
Source Shazamme
Telecom Full-time
Apply direct

Company Description:

About Sutherland Global Services:

Sutherland is a global business process outsourcing (BPO) company that provides a range of services such as customer service, technical support, sales, and back-office operations. Sutherland has a presence in several countries, including Malaysia, where it offers its services to clients across various industries.

In Malaysia, Sutherland operates as a part of its Southeast Asia operations, typically providing customer support and outsourcing services to companies in sectors like telecommunications, finance, healthcare, and retail. The company is known for its focus on innovation, digital transformation, and the use of technology to enhance customer experience and streamline business processes.

Sutherland began its operations in Malaysia in 2008. Malaysia has become an important hub for Sutherland in Southeast Asia, owing to its strategic location, multilingual workforce, and business-friendly environment. We are located at Bangsar South, Kuala Lumpur (near to LRT Kerinchi)

Job Description:

What you’ll do

  • Support customers through live chat and inbound calls with warmth and care

  • Solve everyday tech issues, such as login errors and device compatibility

  • Guide customers through account and billing questions

  • Keep clear, accurate records of every interaction

  • Stay up to date on product updates and policies so you always give the right answer

Qualifications:

What we’re looking for

  • Fluent spoken Cantonese, written Traditional Chinese, and spoken and written English

  • Ideally 1 to 2 years in customer service, with a focus on customer satisfaction (CSAT)

  • A positive, patient, problem-solving attitude

Additional Information:

Work setup

  • Shifts: 9am to 9pm, including weekends

  • Schedule: 5 days on, 2 days off (40 hours a week)

  • Location: 100% onsite in Bangsar South, Kuala Lumpur (no hybrid option)

Frequently asked questions

Who is hiring for the Customer Service Consultant (Cantonese Speaker) role?
Sutherland Global is hiring for the Customer Service Consultant (Cantonese Speaker) position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Service Consultant (Cantonese Speaker) job located?
The Customer Service Consultant (Cantonese Speaker) role with Sutherland Global is based in Kuala Lumpur, MY.
Is the Customer Service Consultant (Cantonese Speaker) role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Customer Service Consultant (Cantonese Speaker) role?
The Customer Service Consultant (Cantonese Speaker) position is aimed at mid-level candidates.
How do I apply for the Customer Service Consultant (Cantonese Speaker) role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct