Incident Management Analyst

Incident Management Analyst (Growth to Incident Manager)
12+ month contract/contract to hire
Fort Mill, SC (Onsite)

Position Overview
We are seeking an Incident Management Analyst to join our Enterprise Incident Management team. This is an excellent opportunity for someone with a strong operations or command center background who is ready to grow into a lead Incident Manager role.
Unlike a traditional Network Operations Center (NOC) position, this role is focused on coordinating, managing, and driving the resolution of enterprise technology incidents. The ideal candidate has experience supporting or leading incident response, excels in high-pressure situations, and has the communication and organizational skills to coordinate technical teams during service disruptions.
During the first several months, you will support experienced Incident Managers while learning our processes. As you demonstrate proficiency, you will begin leading non-major incidents independently and ultimately grow into managing major enterprise incidents.


Key Responsibilities

• Support Incident Managers during major and high-visibility technology incidents.
• Coordinate communications across technical teams, business stakeholders, and executive leadership.
• Document incident timelines, actions, decisions, and key updates in real time.
• Coordinate technical resources and facilitate incident response activities.
• Manage communications through established incident channels and notification processes.
• Escalate and engage the appropriate technical teams to accelerate issue resolution.
• Lead non-major incidents independently after completing onboarding and training.
• Develop the skills necessary to manage major enterprise incidents as an Incident Commander.
• Collaborate closely with the Problem Management team to support root cause analysis and continuous service improvement.
• Follow established incident management processes while helping improve operational effectiveness.

 
Required Qualifications

• Experience in Incident Management, Major Incident Management, or a similar command-and-control operations role.
• Experience working in an enterprise IT operations environment.
• Strong ability to coordinate multiple technical teams during critical incidents.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to document events accurately under pressure.
• Ability to prioritize work and remain calm in fast-paced, high-severity situations.
• Solid understanding of enterprise IT infrastructure, including networks, servers, applications, and cloud environments.

• Problem Management
• IT Operations
• Network Operations
• Infrastructure Operations
• Production Support
• Service Management
• Enterprise Monitoring
• Splunk
• Dynatrace
• ITIL Foundation Certification

Growth Opportunity



Estimated Min Rate: $45.50
Estimated Max Rate: $55.00


What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities

Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.

For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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