Collections Officer
Smaart Recruitment ·www.smaart.com.au
Apply direct
Our client has been shaking up the finance industry by providing tailored financial solutions to support vendors and agents with the costs associated with buying and selling property.
As they continue to grow, they are looking for an experienced Collections Officer to join their North Sydney (2060) office.
You’ll manage a portfolio of overdue accounts, working with customers to understand their circumstances, negotiate payment solutions, and achieve positive recovery outcomes while ensuring all activities are compliant and every customer interaction is handled with professionalism, empathy, and care.
What you’ll be doing
APPLY NOW, or for a confidential discussion, contact Sonja at SMAART Recruitment on 03 8637 4401.
As they continue to grow, they are looking for an experienced Collections Officer to join their North Sydney (2060) office.
You’ll manage a portfolio of overdue accounts, working with customers to understand their circumstances, negotiate payment solutions, and achieve positive recovery outcomes while ensuring all activities are compliant and every customer interaction is handled with professionalism, empathy, and care.
What you’ll be doing
- Manage a portfolio of overdue accounts and conduct inbound/outbound collections activity
- Negotiate payment arrangements and work with customers experiencing hardship
- Maintain accurate records, case notes, and documentation
- Follow compliance requirements, workflows, and quality standards
- Work towards KPIs including contact volumes, promise-to-pay conversions, and debt resolution outcomes
- Contribute to process improvements and maintain high-quality customer service standards
- Full-time permanent position
- $80,000 + Super
- Monday – Friday, 8:30am-5:00pm
- North Sydney office (2060) with hybrid work post induction (Thursdays WFH)
- Supportive, close-knit team with ongoing career development opportunities
- Previous experience in debt collections, credit control, customer service, call centres, or financial services
- Strong communication, negotiation, and conflict resolution skills
- Experience working towards KPIs and performance targets
- Strong attention to detail, organisation, and time management skills
- A professional, resilient, and empathetic approach when handling challenging conversations
- Confidence learning new systems, processes, and regulatory requirements
APPLY NOW, or for a confidential discussion, contact Sonja at SMAART Recruitment on 03 8637 4401.
Frequently asked questions
Who is hiring for the Collections Officer role?
Smaart Recruitment is hiring for the Collections Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Collections Officer job located?
The Collections Officer role with Smaart Recruitment is based in Sydney, NSW, AU.
What does the Collections Officer role pay?
Smaart Recruitment lists the Collections Officer role at up to AUD 80,000 per year.
Is the Collections Officer role full-time or contract?
This is a full time position at Smaart Recruitment.
What experience level is the Collections Officer role?
The Collections Officer position is aimed at mid-level candidates.
How do I apply for the Collections Officer role at Smaart Recruitment?
Apply directly on Smaart Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.