Managed Services Technical Lead (1-Year Contract)

Managed Services Technical Lead (Infrastructure) – 12-Month Contract

Location: Singapore (Onsite)
Employment Type: 12-Month Contract (Renewable)
Working Hours: Office Hours
Salary: Up to SGD 10,000/month (commensurate with experience)
Preferred: Singapore Citizens (project requirements)
Availability: Immediate starters preferred

About the Role We are seeking an experienced Managed Services Technical Lead to serve as the primary technical authority across enterprise managed customer environments. You will work closely with Service Delivery, Architecture, and Operations teams to ensure the stability, performance, governance, and continuous improvement of critical infrastructure services.

This is an excellent opportunity for a senior infrastructure professional with strong managed services experience and broad expertise across virtualization, cloud, networking, security, and enterprise infrastructure technologies.

Key Responsibilities Technical Leadership & Governance

• Act as the primary technical escalation point across managed infrastructure environments.
• Provide technical governance aligned with architecture, security, and operational best practices.
• Review and approve technical changes, maintenance activities, remediation plans, and major initiatives.
• Define operational engineering standards, support models, and service delivery guidelines.
• Ensure consistency and technical excellence across managed service accounts.

Operational Excellence

• Lead Major Incident Management, Problem Management, Root Cause Analysis (RCA), and service restoration activities.
• Drive remediation of technical risks, vulnerabilities, capacity constraints, and performance issues.
• Review infrastructure health and identify continuous improvement opportunities.
• Maintain technical documentation, SOPs, and operational runbooks.

Infrastructure & Platform Management

• Provide technical oversight for:
  • Virtualization platforms (Nutanix, VMware, Hyper-V)
  • Windows and Linux servers
  • Enterprise storage and backup solutions
  • Networking technologies (LAN/WAN, routing, switching, firewalls)
  • Azure and AWS cloud environments
• Support infrastructure upgrades, optimization, patching, lifecycle management, and modernization initiatives.

Service Transition & Customer Engagement

• Support onboarding of new customer environments into managed services.
• Validate operational readiness, monitoring, documentation, and knowledge transfer.
• Serve as a trusted technical advisor to customers, Service Delivery Managers, and internal stakeholders.
• Participate in governance meetings and provide technical recommendations and risk assessments.

Automation & Continuous Improvement

• Drive automation and orchestration initiatives.
• Develop scripts using PowerShell, Python, Ansible, or similar technologies.
• Improve operational efficiency through process automation and tooling enhancements.
• Evaluate emerging technologies and best practices.

Team Leadership

• Mentor and coach infrastructure engineers.
• Promote technical excellence, collaboration, and knowledge sharing.
• Support capability development across the engineering team.

Requirements Mandatory Skills

• 8–12+ years of infrastructure and managed services experience.
• Strong managed services background supporting enterprise environments.
• Expertise in virtualization technologies:
  • Nutanix
  • VMware
  • Hyper-V
• Strong Windows and Linux administration experience.
• Hands-on experience with Azure and AWS cloud platforms.
• Solid knowledge of networking, security, storage, and backup technologies.
• Experience working within ITIL-based enterprise environments.
• Strong leadership, stakeholder management, and communication skills.
• Automation and scripting experience using PowerShell, Python, Ansible, or similar.

How to Apply: Interested applicants, please click on the “Apply Now” to submit your updated resume. 

Please note: Due to the anticipated high volume of applications, only shortlisted candidates will be contacted. All information provided will be treated with strict confidentiality and used solely for recruitment purposes.
 
 
Siti Zuriana Bee D/O Mohamed Yusoff  
Team Lead – IT & Digital
EA Personnel No: R23112335
Peoplebank Singapore Pte Ltd | EA Licence No: 08C5248