Technical Support Specialist 10

- a team that is energizing the transformation of society and industry to achieve a more sustainable future.

you will be exposed to and help apply the basics of AI video analytics in one of the most challenging and rewarding markets in the world; the results of using our product are improving air quality and saving lives.. It is a pioneer of AI based Intelligent Transportation Systems ( "ITS ) and solutions, using the latest in AI, machine learning, and computer vision to automate ITS systems and improve the quality of life. solutions set the stage for interconnected, intelligent infrastructure that will continue to innovate cost-effective ways to improve the quality of life.

Job Position:

• You will help provide technical support for installations , new product rollout, and ongoing technical issues resolution. This will include configuring and installing state of the art edge and cloud system hardware, software and networking. In addition, you will help support system maintenance, diagnostics, troubleshooting, recovery and repair, and installation of these highly sophisticated systems
• This is a role for candidates who want to progress into field sales or enter more technically focused jobs.
• This position reports to the CTO.

Requirements/Background:

• The ideal candidate will have a strong technical background in traffic devices and systems operations with experience in a similar technical support or field operations role.
• A degree in a related field such as electrical/civil/mechanical engineering, computer science, or transportation planning is preferred.
• Experience with Linux, networking, servers, routers, trouble management mandatory.

Responsibilities include:

Help install, maintain, and support state of the art edge and cloud system hardware, software, and networking including:

• Assembling GPU servers, loading and testing software
• Walking customers through installation and resolving issues
• Create and maintain process documents including trouble shooting guides
• Provide support for system maintenance, diagnostics, troubleshooting, and recovery and repair

Benefits:

• Ownership and advancement opportunities consistent with working for a young, fast-growing company
• Flexibility and freedom with your schedule, and with your approach to the work itself
• Exposure to and training in leading edge technology
• Thrive within a unique environment where your impact is evident and opportunities for innovation abound

Job Types: Full-time, Part-time, Contract, Internship

Pay: $25.00 - $40.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Customer service: 1 year (Preferred)

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