Team Leader - Service Desk

Hallis Group Pty Ltd ·www.hallisold.com.au

Location Brisbane, Queensland, Australia
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service
Apply direct
Team Leader– Service Desk

 

  • Brisbane 
  • 6 month contract
  • Immediate start

 

Experienced Team Leader with inbound call centre experience to manage a team of up to 18 agents/team members.  

 

The Service Desk provides support to inbound calls, so some technical skills are helpful, however it’s more about ticking the following boxes:

 

  • Effective team leadership and guidance
  • Proficiency in reporting utilising appropriate tools
  • Effective and timely problem resolution
  • Implementing process improvement
  • Performance analysis and reporting
  • KPI’s are successfully met
  • Skills to communicate effectively across all stakeholders

 

Although this is a contract role, it is an exciting opportunity (for the right candidate) to potentially further their career working within a fast-paced environment, for a well-established and renowned company that has much to offer. 

 

4 weeks training is provided; however, we expect you will have the relevant background, you will have “Right to Work” documentation.  Please apply now if you think you qualify.

 

Interviewing now!  This is an urgent requirement starting 21st of June. 
Please APPLY online, or email joanne.mcadam@hallis.com.au or call +61 447 098 553

Frequently asked questions

Who is hiring for the Team Leader - Service Desk role?
Hallis Group Pty Ltd is hiring for the Team Leader - Service Desk position, a Shazamme client. Apply directly on the employer's career site.
Where is the Team Leader - Service Desk job located?
The Team Leader - Service Desk role with Hallis Group Pty Ltd is based in Brisbane, QLD, AU.
Is the Team Leader - Service Desk role full-time or contract?
This is a full time position at Hallis Group Pty Ltd.
What experience level is the Team Leader - Service Desk role?
The Team Leader - Service Desk position is aimed at mid-level candidates.
How do I apply for the Team Leader - Service Desk role at Hallis Group Pty Ltd?
Apply directly on Hallis Group Pty Ltd's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct