IT Service Delivery Manager

Jo Holdsworth Recruitment are excited to be partnering with an established organisation to recruit an IT Service Delivery Manager.

This is an opportunity to lead an IT support team and improve how technology services are delivered across the business. You’ll oversee day-to-day service performance, support your team and work with colleagues to make IT services more effective.

What you’ll be doing:

• Leading and developing the IT support team
• Overseeing incidents, service requests and changes
• Monitoring service levels and sharing performance updates
• Working with suppliers and internal teams to improve service delivery

What we’re looking for:

• Experience managing an IT support or service delivery team
• A good understanding of IT service management and service levels
• Strong communication and stakeholder management skills
• A calm, organised approach to resolving problems and improving processes

Experience in a regulated environment and ITIL knowledge would be helpful.

Benefits include:

• Hybrid working
• 33 days’ annual leave, including bank holidays, increasing with service
• An additional day off for your birthday
• Life assurance
• Matched pension scheme
• Private health insurance
• Salary sacrifice scheme
• Smart-casual dress code
• In-house training and career development opportunities
• Regular charity and social events

Please note that due to the volume of applications received, we are unable to provide individual feedback. If you have not heard back within five days, please assume your application has been unsuccessful.

By applying for this role, you consent to Jo Holdsworth Recruitment holding your details for a 30-day period and contacting you using any method provided.