Associate - Account Management

Sutherland Global ·jobs.sutherlandglobal.com

Location Hyderabad, TS, India
Type Full time
Level Junior
Source Shazamme
Retail
Apply direct

Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Job Description:

  • Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
  • Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
  • Take full ownership of each interaction with proactive problem-solving and excellent customer service.
  • Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
  • Maintain customer records and call documentation in our systems with precision.
  • Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
  • Suggest process improvements and flag recurring customer issues through proper channels.

Additional Information:

  • Location: Work from Office - 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089 
  • Shift: Rotational shifts-includes both day and night
  • 5 days of work,2 day-rotational off

Qualifications:

High School Diploma or Graduation and above

Additional Information:

Disclaimer

Sutherland never asks for payments or favors for job opportunities.

If you receive any suspicious request, please report it to:

TAHelpdesk@Sutherlandglobal.com

Frequently asked questions

Who is hiring for the Associate - Account Management role?
Sutherland Global is hiring for the Associate - Account Management position, a Shazamme client. Apply directly on the employer's career site.
Where is the Associate - Account Management job located?
The Associate - Account Management role with Sutherland Global is based in Hyderabad, IN.
Is the Associate - Account Management role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Associate - Account Management role?
The Associate - Account Management position is aimed at junior-level candidates.
How do I apply for the Associate - Account Management role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct