Collections Officer

Mayday Recruitment ·www.maydayrecruitment.com

Location Sydney, New South Wales, Australia
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service Spec Only
Apply direct

Collections Agent – Join a Leading Fintech with Exceptional Culture & Career Growth!

Are you a confident communicator with a sales mindset and a passion for helping people?

MAYDAY is excited to partner with one of Australia’s top-rated employers in the search for Collections Agents who are ready to make a real impact.
You’ll play a key role in supporting customers through the early stages of the collections process, guiding them towards tailored repayment solutions with empathy, professionalism, and confidence.

No collections experience? No problem. If you’ve got strong sales or customer service experience and the right attitude, full training will be provided.

Why You’ll Love This Role:

  • Salary: $80,000 Base + super + Bonus

  • Location: Sydney CBD — close to major public transport

  • Award-Winning Employer: Consistently named one of Australia’s Top Employers (5 years running)

  • Team Culture: Energetic, inclusive, and people-first — enjoy team events, wellness initiatives, and a stocked kitchen

  • Career Progression: Join a growing fintech with clear development pathways and internal promotion opportunities

  • Training & Support: Structured 3–6 month onboarding, 1:1 coaching, and continuous mentoring


What You’ll Be Doing:

  • Manage a high volume of inbound and outbound customer calls

  • Understand each customer’s situation and develop tailored, sustainable repayment plans

  • Handle objections with empathy, emotional intelligence, and confidence

  • Accurately record customer interactions in Salesforce (full training provided)

  • Own your portfolio — working autonomously while collaborating with your team

  • Follow company and compliance procedures to the highest standard


About You:

  • You’re a natural people person and communicator who builds rapport easily

  • Resilient, solution-focused, and not afraid of tough conversations

  • Motivated by hitting (and smashing!) KPIs and targets

  • Thrive in fast-paced, goal-oriented environments

  • Team player with a can-do attitude and a strong sense of ownership

  • Experience in sales, call centre, or customer service roles is highly regarded


Ready to Step Into a Rewarding Career?
If you’re looking for a role where you can truly make a difference while growing your career in an award-winning organisation — apply now!

Frequently asked questions

Who is hiring for the Collections Officer role?
Mayday Recruitment is hiring for the Collections Officer position, a Shazamme client. Apply directly on the employer's career site.
Where is the Collections Officer job located?
The Collections Officer role with Mayday Recruitment is based in Sydney, NSW, AU.
Is the Collections Officer role full-time or contract?
This is a full time position at Mayday Recruitment.
What experience level is the Collections Officer role?
The Collections Officer position is aimed at mid-level candidates.
How do I apply for the Collections Officer role at Mayday Recruitment?
Apply directly on Mayday Recruitment's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct