Customer Service & Account Support Representative

Customer Service & Account Support Representative

Pay:
Training Period (First 2 weeks): $15.00 - $18.00/hr
Post-Training: $10.00/hr base pay plus commission on the existing accounts you service.
Average Expected Earnings: $800 - $1,200 per week. (Commission is earned on existing clients calling in—upselling is entirely optional extra income! Uncapped Commission Structure as well!)

Schedule:

• Monday - Friday

• 8:00 AM - 6:30 PM

Position Summary

We are seeking a friendly, helpful, and energetic Customer Service & Account Support Representative to take care of our existing client base. In this role, there is absolutely ZERO cold calling. Instead, you will be the go-to person for our current customers when they call in to place orders, ask questions, or check inventory.

This is a unique, dynamic role where you won't just be sitting behind a desk all day. You'll get to be hands-on, occasionally heading out into our warehouse to connect with customers via FaceTime to show them products in real-time. If you love building genuine relationships, helping people, and want the ability to boost your paycheck through stress-free commission, we want to hear from you!

Key Responsibilities

• Inbound Support: Answer incoming calls from established customers to assist with orders, reorders, and product inquiries.

• Virtual Product Walks: Happily jump up from your desk and head into the warehouse to show customers our inventory live via FaceTime when requested.

• Relationship Building: Maintain warm, positive connections with our current client base so they always feel taken care of.

• Optional Upselling: Recommend complementary products or promotions to clients while you already have them on the phone. (This is never forced, but it's a great way to put extra commission in your pocket!)

• Order Management: Process customer orders accurately using our computer system and keep detailed account notes.

• Problem Solving: Provide exceptional service by resolving customer questions or concerns professionally and patiently.

Qualifications

• People First: Previous experience in customer service, retail, hospitality, or account support is highly valued.

• Tech & Camera Comfortable: Comfortable using a smartphone for FaceTime video calls and navigating basic computer systems for order entry.

• On-Your-Feet Readiness: Willing and able to walk the warehouse floor throughout the day to inspect and showcase products.

• Great Communicator: A patient, professional, and friendly phone presence.

• Team Player: Ability to multitask in a fast-paced environment while keeping a positive attitude.

Work Environment & Culture

• No Cold Calling: Your focus is entirely on incoming requests and servicing the loyal customers who already love buying from us.

• Dynamic Mix: A great blend of a comfortable office/desk environment and active, hands-on time in the warehouse.

• Low-Stress Upselling: We prioritize customer satisfaction over hard-sales tactics. Commission is an added perk for helping our clients find what they need.

Ideal Candidate
This role is perfect for a people-person who finds standard call center jobs boring and wants a mix of office work and active movement. If you are motivated by helping others, enjoy a high-energy workday, and like the idea of earning commission without the stress of quotas or cold calls, you will thrive here!

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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.