Senior Infrastructure Engineer

Reporting to the Team Leader, this role sits within a specialist infrastructure team responsible for managing and supporting a large and complex enterprise ICT environment. The successful candidate will work across Microsoft Windows and Linux platforms, delivering infrastructure support, system administration, cloud services management, automation, and technical project outcomes. With a strong focus on operational excellence, security, and continuous improvement, the position provides exposure to modern technologies including Azure, VMware, DevOps practices, and enterprise infrastructure solutions while supporting critical government business operations.
  
What you will be doing.
Assist with the management of the installation, maintenance and support of the ICT environment and systems;

• Build, manage and support Azure-based and hybrid infrastructure
• Automate infrastructure and operational tasks using PowerShell, JSON and Bicep
• Develop and maintain Azure DevOps pipelines for infrastructure and automation
• Manage virtual environments across Azure and VMware
• Implement and maintain automated patching for Windows and Linux (SCCM / Azure Update Manager)
• Manage backup and recovery solutions (Azure Recovery Services Vaults, Veeam)
• Monitor systems and respond to alerts using Azure Monitor
• Administer Active Directory and identity-integrated services
• Manage the full server lifecycle (build, patch, upgrade, decommission)
• Troubleshoot and resolve incidents with a focus on automation and reliability

Key Responsibilities

• Undertake a leading role in a responsive and effective problem resolution service that minimises disruptions and meets agreed performance targets for networked information systems and associated applications.
• Consult, negotiate, liaise and provide expert advice to staff at all levels on the operation of the information systems infrastructure and facilities.
• Identify gaps and opportunities in the delivery of TDS services; coordinate the investigation of potential solutions on behalf of clients; and work with TDS staff and management to develop, analyse, evaluate and propose new or additional services.
• Influence and encourage a culture of high-quality customer service by fostering adherence to quality system processes and continually seeking improvement.
• Contribute to effective teamwork within TDS by understanding the roles of other team members and working collaboratively to deliver services to the department.
• Investigate and identify analytical and problem-solving activities for the maintenance and support of a large and complex IT environment.
• Manage and coordinate minor projects to implement and upgrade the IT environment.

Desirable Experience

• Demonstrated experience in the technologies listed above.
• Develop and adhere to clear plans and timeframes, take personal responsibility for accurately completing work, and maintain performance and quality levels, even in challenging circumstances.
• Advanced incident management and problem-solving skills to deliver innovative solutions to complex issues.
• Present complex messages concisely, and communicate, liaise and negotiate with a diverse range of stakeholders with varying levels of technical and business knowledge.
• Develop and maintain effective working relationships with a range of stakeholders and foster a strong commitment to customer service within the team

If you are keen to apply, please apply with a WORD copy of your CV -
  
**Only applicants who are currently based in QLD will be considered for this position**
   
If you would like to discuss this role in more detail or other IT opportunities within Local, State or Federal Government, please contact:
  
Callum Bowie
  
cbowie@publicsectorpeople.com.au