Fundraising Administrator

• Provide excellent customer service to active donors
• 2-month temporary contract, working 4 days per week
• Office based in east Melbourne

The Organisation

Our client is a major metropolitan health service in Melbourne, recognised for delivering a broad spectrum of high-quality healthcare services. The foundation provides excellent service and care to all those who support the programs, including mental health, palliative care, community health and residential care services across a diverse population with varying cultural, socioeconomic, and healthcare needs.


Benefits & Culture

• 2-month temporary contract, working 4 days per week
• Office based in east Melbourne
• Competitive hourly rate

The Role

Reporting to the Head of Donor Engagement, you will assist with donation administration processes, including data entry, financial processing, record maintenance, banking, and donor receipting activities. You will also be responsible to;

• Manage general donor enquiries via email, mail, phone and in-person
• Accurate recording of donor information within the donor management system
• Assist the finance team with the generation of monthly financial reconciliation reports
• Coordinate the day-to-day administration of donations, ensuring the efficient processing, batching and enquiry resolution
• Oversee invoice processing activities including the timely follow-up of outstanding invoices
• Assist with the timely processing and acknowledgement of In Memoriam donations

Skills Required

You will have demonstrated experience managing and maintaining donor databases along with previous experience within not-for-profit environments, and you will also have the following;

• Proven capability in database administration and data cleansing
• Understanding of fundraising revenue streams and operations
• Strong communication skills, enabling effective engagement with donors and key stakeholders
• Meticulous attention to detail, ensuring a high level of accuracy across all tasks
• Excellent administration skills, including invoicing and financial reconciliations
• Desirable to have experience with digital fundraising platforms and Salesforce is highly regarded

If you have donor processing experience and understand the importance of providing excellent customer care to supporters, please apply by sending your CV with a cover letter responding to the skills required section above or call Debbie Jardine at NGO Recruitment on (02) 82430570.

Please note there is no formal closing date for this role, if you are interested, we would encourage you to apply as soon as possible.

NGO Recruitment values equitable recruitment practices and is committed to representing candidates reflective of the diverse organisations and communities we work with. We welcome and encourage applications from all backgrounds, ages, and identities, and are happy to adjust our recruitment process to support accessibility needs. If you are interested in this position and have most of the skills or experience we are looking for, please go ahead and apply.