Customer Experience Advisor | Medical Devices

PPD Search JA ·ppdsearch.com.au

Location South Melbourne, Victoria, Australia
Salary AUD 75,000 - 80,000 / year
Type Full time
Level Mid
Source Shazamme
Call Centre & Customer Service
Apply direct
THE COMPANY YOU WOULD BE JOINING
  • This UK-based medical device manufacturer founded in the 1700s specialises in products designed to improve the quality of life for patients.
  • This organisation is a long-standing family-run business that invests in research and development to create innovative healthcare products used globally.
BENEFITS
  • Employees work for a company focused on improving patients’ lives through healthcare innovation and support services.
  • The organisation promotes a culture built around caring, listening, and teamwork.
  • They invest in staff development and encourage employees to grow their skills and careers.
  • The company emphasises social responsibility and sustainability, including environmental initiatives and community support.
WHAT YOU WILL GROW & MANAGE
  • As Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.
  • Managing sample requests, CRM updates, and patient follow-up across Australia.
  • Coordinating orders, logistics, and communications with internal and external stakeholders.
  • Joining a supportive leader and caring team culture with genuine mentorship and guidance.
  • Growing your career within an innovative healthcare company that offers long-term development opportunities.

WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB
  • Strong technical and computer skills with confidence using CRM systems and Microsoft Office.
  • Previous customer service experience within a product-based or healthcare environment.
  • Excellent communication skills across phone, email, and customer interactions.
  • Highly organised with the ability to multitask and manage competing priorities.
  • Ability to work 3 days a week in the office in South Melbourne.
  • Empathetic, proactive, and passionate about delivering exceptional customer experiences.
  • Full working rights for Australia and be vaccinated against COVID-19.
Interested? Please apply now quoting reference number 3874. Please note, your details/resume will not be sent anywhere without a formal interview and, if successful, your subsequent prior permission. Personal information provided will be used for recruitment purposes only and be treated in the strictest confidence. Only shortlisted candidates will be contacted. You must be an Australian Citizen or have PR or full working-rights to apply for this role.

Frequently asked questions

Who is hiring for the Customer Experience Advisor | Medical Devices role?
PPD Search JA is hiring for the Customer Experience Advisor | Medical Devices position, a Shazamme client. Apply directly on the employer's career site.
Where is the Customer Experience Advisor | Medical Devices job located?
The Customer Experience Advisor | Medical Devices role with PPD Search JA is based in South Melbourne, VIC, AU.
What does the Customer Experience Advisor | Medical Devices role pay?
PPD Search JA lists the Customer Experience Advisor | Medical Devices role at AUD 75,000–80,000 per year.
Is the Customer Experience Advisor | Medical Devices role full-time or contract?
This is a full time position at PPD Search JA.
What experience level is the Customer Experience Advisor | Medical Devices role?
The Customer Experience Advisor | Medical Devices position is aimed at mid-level candidates.
How do I apply for the Customer Experience Advisor | Medical Devices role at PPD Search JA?
Apply directly on PPD Search JA's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct