Service Desk Technician
Quinnallan ·www.quinnallan.com.au
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About the Role
We're looking for a Level 1 Service Desk Technician to provide day-to-day IT support within a large and fast-paced environment. Reporting to the Support Team Lead, you'll be the first point of contact for staff and stakeholders, helping resolve technical issues and service requests across a diverse IT landscape.
You'll support Windows devices, Microsoft 365, Active Directory, mobile devices, printers, and telephony systems, while delivering a high level of customer service to users with varying technical skills.
Key Responsibilities
We're looking for a Level 1 Service Desk Technician to provide day-to-day IT support within a large and fast-paced environment. Reporting to the Support Team Lead, you'll be the first point of contact for staff and stakeholders, helping resolve technical issues and service requests across a diverse IT landscape.
You'll support Windows devices, Microsoft 365, Active Directory, mobile devices, printers, and telephony systems, while delivering a high level of customer service to users with varying technical skills.
Key Responsibilities
- Act as the first point of contact for IT support requests via phone, ticketing system, and in person.
- Log, prioritise, and manage incidents and service requests through to resolution.
- Troubleshoot common Level 1 issues including password resets, account access, hardware faults, software issues, and printer support.
- Follow established IT support and service management processes.
- Assist with device patching and report any security concerns.
- Maintain accurate ticket records and contribute to internal knowledge base documentation.
- Ensure procedures and support documentation remain current and accurate.
- Provide on-site IT support during major events and business activities as required.
- Build strong relationships with internal teams, suppliers, and stakeholders.
- Assist with IT projects including equipment deployment, testing, and setup activities.
- 6 months experience in an IT support, service desk, internship, or similar role.
- Exposure to Windows 10/11 and Microsoft 365 applications.
- Basic understanding of Active Directory, networking fundamentals, and printer support.
- Experience using a ticketing platform such as ServiceNow, Jira, or similar.
- Familiarity with iOS and Android devices. Exposure to ITIL practices is advantageous.
- Strong customer service and communication skills.
- Organised, reliable, and able to manage multiple priorities.
- Proactive approach to problem-solving and learning new technologies.
- Team-oriented with a genuine interest in developing a career in IT.
Frequently asked questions
Who is hiring for the Service Desk Technician role?
Quinnallan is hiring for the Service Desk Technician position, a Shazamme client. Apply directly on the employer's career site.
Where is the Service Desk Technician job located?
The Service Desk Technician role with Quinnallan is based in Melbourne, VIC, AU.
Is the Service Desk Technician role full-time or contract?
This is a full time position at Quinnallan.
What experience level is the Service Desk Technician role?
The Service Desk Technician position is aimed at mid-level candidates.
How do I apply for the Service Desk Technician role at Quinnallan?
Apply directly on Quinnallan's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.