Associate Manager - Application Development

Sutherland Global ·jobs.sutherlandglobal.com

Location Chennai, TN, India
Type Full time
Level Junior
Source Shazamme
HC-Provider Hospital
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Company Description:

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

 

Job Description:

Sutherland is seeking an attentive and analytical person to join us as  ­­­­­­­­­­Associate Manager, to be responsible for overseeing the quality of calls and customer service delivery. We are a group of dynamic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Responsibilities: 

  • Keep management updated: Relay vital information in the form of timely and accurate reports
  • Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
  • Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
  • Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
  • Take the lead: Monitor reports and make changes to the application as required by the program.

Qualifications:

To succeed in this position, you must:

  1. Minimum 5 years of experience in MUMPS programming
  2. US Healthcare Revenue Cycle experience a huge plus
  3. Experience with Athena HPA or Athena a huge plus, or experience with other Revenue Cycle software (Epic, Cerner) , any one is required.
  4. Experience with EDI a huge plus

Location: Chennai

Additional Information:

 

    Frequently asked questions

    Who is hiring for the Associate Manager - Application Development role?
    Sutherland Global is hiring for the Associate Manager - Application Development position, a Shazamme client. Apply directly on the employer's career site.
    Where is the Associate Manager - Application Development job located?
    The Associate Manager - Application Development role with Sutherland Global is based in Chennai, TN, IN.
    Is the Associate Manager - Application Development role full-time or contract?
    This is a full time position at Sutherland Global.
    What experience level is the Associate Manager - Application Development role?
    The Associate Manager - Application Development position is aimed at junior-level candidates.
    How do I apply for the Associate Manager - Application Development role at Sutherland Global?
    Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
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