Technical Support Representatives

Sutherland Global ·jobs.sutherlandglobal.com

Location Cairo, Cairo Governorate, Egypt
Work type Hybrid
Type Full time
Level Mid
Source Shazamme
Corporate Full-time
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Company Description:

Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.

Job Description:

Key Responsibilities

  • Provide technical support and assistance to customers through different communication channels.
  • Troubleshoot and resolve technical issues efficiently.
  • Identify customer needs and provide accurate solutions.
  • Ensure a high level of customer satisfaction and professional service.
  • Document customer interactions and technical issues accurately.
  • Follow company procedures and quality standards.
  • Escalate complex technical issues when required.

Qualifications:

 

  • English level B2 or above.
  • Graduates and dropouts are welcome to apply.
  • Maximum age: 40 years old.
  • Willing to work on-site.
  • Flexible with rotational shifts.
  • Good communication and problem-solving skills.

Frequently asked questions

Who is hiring for the Technical Support Representatives role?
Sutherland Global is hiring for the Technical Support Representatives position, a Shazamme client. Apply directly on the employer's career site.
Where is the Technical Support Representatives job located?
The Technical Support Representatives role with Sutherland Global is based in Cairo, US. The role is hybrid-friendly.
Is the Technical Support Representatives role remote?
Yes — the Technical Support Representatives position at Sutherland Global is hybrid. Candidates based in US are preferred.
Is the Technical Support Representatives role full-time or contract?
This is a full time position at Sutherland Global.
What experience level is the Technical Support Representatives role?
The Technical Support Representatives position is aimed at mid-level candidates.
How do I apply for the Technical Support Representatives role at Sutherland Global?
Apply directly on Sutherland Global's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct