Operations Manager & Analyst

Talent Groups ·www.talentgroups.com

Location Quincy, MA, United States
Work type Remote
Salary USD 61 - 71 / hour
Type Full time
Level Mid
Source Shazamme
Other East
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Hybrid Details: Greater Boston Area, MA - Onsite/Remote
Duration: 11 months to start 

Job Description
The client is currently seeking an exceptional individual to join their team as an Operations Manager & Analyst. The Operations Manager & Analyst is a key member of the operations team, providing analytical solutions and recommendations to enhance operations processes and meet strategic objectives.

Detailed Statement of Duties and Responsibilities
  • Proactively monitor systems for availability, capacity & performance and when necessary, investigate and analyze the problems/issues, assess criticality, and report out as required.
  • Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
  • Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
  • Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
  • Provide technical support for daily operations & oversee production and lower environment maintenance activities in close cooperation with our vendors.
  • Participate in the patch management process for servers, system, and software.
  • Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools including Quicksight.
  • Develop project plan/timeline estimation and identify key milestones for the operations team.
  • Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
  • Develop and implement “best practice” methodologies to enhance operations efficiency.
  • Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
  • Manage the Digital Certificate update process in close cooperation with our vendors.
  • Maintain the software inventory list including latest version and planned updates.
  • Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
  • Adhere to all the Secretariat’s, IT’s, and relevant Management policies, procedures, and standards.
  • Review release deliverables including System Architecture designs, test plans, configuration guide, O&M Transition plan, Implementation plan etc.
  • Provide periodic status updates to business and leadership about operational projects and tasks and keep the Project and tasks tracking systems updated.
  • Manage and coordinate patching and updates in all environments including Prod, staging, QA etc.
  • Identify risks and issues and create issue response and mitigation plans.
  • Work together with technical teams in triaging any production incidences.

Qualifications: Minimum Requirements
  • Minimum (4-6) years of analytical experience, preferably within operations. 
  • Demonstrated ability to solve complex IT problems, monitor servers and generate reports.
  • Experience with State Government Health and Human Services (HHS) programs and State Insurance Exchanges is a plus (i.e.: The system is an eligibility and enrollment application operating as a modular integrated platform).
  • Ability to resolve problems as they arise and handle situations expeditiously.
  • Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
  • Must be able to work well with others in an environment where deliverables are dependent on the  output of others. 
  • Proficiency with Microsoft 365 applications including SharePoint, OneDrive, Microsoft Teams, Outlook, Word, Excel, PowerPoint. Proficiency with MS Project and Visio a plus.
  • Experience supporting releases, patching and upgrades in production environment.
  • Familiarity with the following or similar tools and technologies Dynatrace, QuickSight, SQL, Linux scripting, AWS.
  • Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
  • Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
  • Demonstrated experience with ticketing systems including Jira and ServiceNow.
  • General knowledge and experience with Developing and presenting status reports, trends, and metrics.
  • Ability to take notes and document all user interactions and steps taken.
  • Excellent communication skills with technical and non-technical staff.
  • Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
  • Respond to ad hoc inquiries and requests for information.

Education
  • Bachelor’s Degree in Information Systems, Business Administration, or a closely related field


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Frequently asked questions

Who is hiring for the Operations Manager & Analyst role?
Talent Groups is hiring for the Operations Manager & Analyst position, a Shazamme client. Apply directly on the employer's career site.
Where is the Operations Manager & Analyst job located?
The Operations Manager & Analyst role with Talent Groups is based in Quincy, MA, US. The role is remote-friendly.
Is the Operations Manager & Analyst role remote?
Yes — the Operations Manager & Analyst position at Talent Groups is remote. Candidates based in US are preferred.
What does the Operations Manager & Analyst role pay?
Talent Groups lists the Operations Manager & Analyst role at USD 61–71 per hour.
Is the Operations Manager & Analyst role full-time or contract?
This is a full time position at Talent Groups.
What experience level is the Operations Manager & Analyst role?
The Operations Manager & Analyst position is aimed at mid-level candidates.
How do I apply for the Operations Manager & Analyst role at Talent Groups?
Apply directly on Talent Groups's career page via the Apply button on this listing. ZammeJobs links straight through to the employer's ATS — no third-party form, no resume database.
Apply direct