Mental Health Community Support Worker - CLS - Tweed Heads

Make a Real Difference Every Day! Not-for-Profit Organisation

Exciting opportunities are available within a highly respected not‑for‑profit organisation seeking skilled and passionate Mental Health Community Support Workers to join their Service Delivery team, committed to transforming lives through providing services, embracing challenges with creativity and adaptability for lasting positive impact.

About the Role

We are looking for compassionate and motivated Community Support Workers to join the Community Living Support Program (CLS).

In this rewarding role, you will provide person-centred, recovery-oriented support to people living with mental health conditions, working across home and community settings.

You will play a vital role in helping people build independence, develop life skills, and stay connected to their community.
 
Key Details

• Multiple roles FT & PPT
• Tweed Heads
• SCHADS award level 3

Responsibilities

Support Delivery

• Deliver high-quality, recovery-oriented support in line with the CLS model
• Support customers with daily living skills, emotional wellbeing, and social connection
• Assist with appointments, activities, and access to community services
• Maintain an active caseload and meet support delivery targets

Customer Focused Practice

• Tailor support to individual goals and recovery journeys
• Apply trauma-informed and culturally responsive practices
• Build trust while maintaining professional boundaries

Collaboration &  Engagement

• Work closely with clinical teams, families, and community organisations
• Contribute to team meetings, supervision, and service improvement initiatives
• Support customer feedback and co-design opportunities
• Engage in reflective practice and regular supervision to support safe and effective work.

Compliance & Safety

• Follow all policies, WHS, and risk management procedures
• Report incidents and maintain accurate documentation

About You
 
You are a compassionate, resilient, and proactive professional who is genuinely committed to supporting people on their mental health recovery journey. You bring both empathy and structure to your work—able to build strong, trusting relationships while maintaining clear professional boundaries.

You thrive in dynamic environments and are confident working independently in the community, while also contributing positively to a collaborative team culture. You understand that recovery is not linear and approach your work with patience, adaptability, and respect for each individual’s lived experience.
 
You Will Bring

• Proven ability to support people with daily living skills, emotional regulation, and community participation.
• Ability to build strong, respectful relationships 
• Confidence to work independently in community settings while managing an active caseload.
• Strong organisational skills, with the ability to balance competing priorities and meet performance targets.
• Commitment to continuous learning, supervision, and reflective practice.
• Ability to navigate complex customer needs and behaviours using safe, person-centred approaches.
• Sound problem-solving and decision-making skills in dynamic environments.

Essential Requirements

• Certificate IV in Mental Health or Peer Work or relevant industry experience
• Minimum 12 months experience in a CLS program or similar program
• Strong understanding of recovery-oriented, person-centred practice
• Excellent communication and interpersonal skills
• Knowledge of trauma-informed care and cultural competency
• Confidence using Microsoft Office and reporting systems

Eligibility

• Australian citizenship or permanent residency with full work rights is required.
• NSW Driver’s Licence
• Working with Children Check
• National Police Check (within 3 months)
• NDIS Worker Screening Check and Orientation Module
• Physical capability to meet the requirements of the role, including lifting up to 10kg.

Why Join?

• Great pay and benefits
  Access to salary packaging to reduce your taxable income and increase your take home pay by up to $15,900, plus $2,650 for entertainment expenses. Enjoy novated leasing.
• Ongoing training and professional development
  Grow through mentoring, skills training, and career development pathways.
• Purpose above all else
  Be part of a community that values compassion, connection, and wellbeing. 

Ready to Apply?

If you’re passionate about recovery‑oriented mental health practice and want a role with purpose, we’d love to hear from you.

Apply now and help transform lives — including your own.

The provider is an equal Opportunity Employer, and represent the community which they serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.
Pathway Talent acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.