Service Coordinator

Nesco Resource is now hiring for a Client Service Coordinator.

We are seeking a detail-oriented and organized Client Service Coordinator. This role is responsible for managing customer orders from purchase order through production and final shipment, ensuring a smooth process and excellent customer service. The ideal candidate is a strong communicator who can multitask, work well with multiple departments, and thrive in a fast-paced environment.

Key Responsibilities:

• Enter and manage customer orders in the ERP system.
• Track customer orders from order entry through shipment.
• Monitor incoming customer materials and communicate order status.
• Coordinate with Production, Purchasing, and Operations on scheduling and order requirements.
• Prepare and send shipping documentation, including Certificates of Analysis (CoAs), batch records, and certifications.
• Complete inventory reports for customers.
• Close completed orders in the ERP system.
• Assist with packaging and shipping product samples.
• Participate in daily team meetings and support cross-functional communication.
• Complete change control and deviation documentation as needed.

Qualifications:

• High school diploma or equivalent required; college degree preferred.

• Previous experience in customer service, order management, project coordination, or administrative support preferred.

• Strong verbal and written communication skills.

• Excellent organizational, analytical, and problem-solving abilities.

• Proficient in Microsoft Word and Excel.

• Experience with ERP systems and project management is a plus.

• Ability to prioritize multiple tasks, meet deadlines, and work effectively in a team environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.